Services Australia Agent

We are currently seeking a part-time Services Australia Agent to provide the Blackwater community with a Services Australia agency and provide necessary administrative support.What will a typical day look like?

• Provide and distribute suitable information to customers.
• Engage with customers and respond to enquiries about Services Australia programs and services.
• Refer customers with more difficult enquiries to the Services Australia Call Centre or an alternative.
• Accept completed Services Australia forms from customers and process as required.
• Promote access and the use of Call Centres to Services Australia customers.
• Assist new customers to establish payment types applicable to their circumstances, issue appropriate claim forms and link them to the claims process.
• Sight and verify documents supporting a customer’s claim, and where requested provide these to Services Australia Regional Office.
• Maintain office facilities to enable visiting Services Australia Officers to conduct private Customer interviews. Assist in the scheduling of customer appointments for visiting Services Australia Officers.
• Keep Services Australia Officers informed of any issues that may affect the local community and the delivery of services.

Mandatory Requirements:

• Full COVID-19 Vaccination
• A certificate IV in a social/ community service related field.
• Experience working with a diverse range of people.
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

Who we are:For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

What are the benefits of working for AnglicareCQ?We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

• We offer attractive salary sacrifice to all part-time and full-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• Full time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Have questions? Call or email our Recruitment and Onboarding Officer to learn more:Kirby Lee(07) 4837 5393Applications close at 8am