Sexual & Reproductive Health: Vasectomy Services Administration Coordinator

MSI Australia: Our Vision: Your body, Your choice, Your future

We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services.

Our holistic, client-centred approach empowers individuals to control their Reproductive Health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total well-being of our clients is supported at every stage.

The role: The Vasectomy Coordinator will join our Clinical Operations team in assisting in the management and coordination of 28 External Vasectomy Clinics and Day Hospitals. Reporting to the Senior Medical Operations Coordinator, you will work collaboratively with internal stakeholders and the Vasectomy Director in order to support clients accessing Vasectomy Services through "External Vasectomy Clinics". You will have high regard for the integrity of medical records, quality data and client confidentiality. As a point of contact for our clients, customer service skills are focal to the role.  You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem-solve, attention to detail and computer competencies.

Key Responsibilities:
Assist with Vasectomy list coordination for 28 external Clinics/Day Hospitals
Liaise with external providers to ensure adherence to MSI External Vasectomyprocesses and list management
Liaise with Director of Vasectomy regarding list & Vasectomy Doctor updates
Liaise with National Contact Centre regarding implementation of Vasectomy listschanges, Doctor changes, and client changes.
Manage all National Contact Centre client enquiries pertaining to ExternalVasectomy clients
Liaise with ISTP regarding program issues or changes
Assist with any External Vasectomy billing enquiries
Conduct Manual Billing and Medicare claiming for External Vasectomy Day Hospital and Medical Clinics
Auditing External Vasectomy lists to ensure external staff adherence financial &medical record management
Reviewing monthly invoice reporting
Coordinate and organise all Vasectomy pre-assessment appointments
Assist in formalising processes & procedures in line with organisational changes
Liaise with external pathology providers to ensure pathology is streamlined across all External Vasectomy Services

Required Skills and Qualifications:
A Pro-choice advocate;
Excellent written and spoken communication skills
Strong computer data entry skills
Proficiency in Office 365 and general computer skills
Effective time management and prioritisation skills
Exceptional written and verbal communication
Ability to work independently, whilst effectively communicating with a range ofclinicians, other medical services, pharmacy staff and clients
A friendly and non-judgemental demeanour
Knowledge of CareRight & Halaxy patient management systems
Adaptability
Client Service
Teamwork and Collaboration
The ability to prioritise in an ever-changing environment and escalate when required
 A proactive attitude regarding process management and assisting the team with workload and tasks.

Goals, Missions, Values, Purpose, Behaviour Statements
Our Goal              The Prevention of Unwanted Births
Our Mission         Children by Choice not Chance
Our Values           Integrity, Agency, Safety, Quality, Courage
Our Purpose        Your choice, made easier

In this role, you will:
• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.

MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:

Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.

Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.

Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.

Benefits:

• Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 4-5),
• Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands,
• Supportive Employee Assistance Program.

Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people.

Integrity | Agency | Safety | Quality | Courage