Srm Support Coordinator

Coles Group

To sustainably feed all Australians to help them live healthier, happier lives.

Coles Group is one of Australia’s largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.

Today we have 120,000 team members who are making a difference, processing more than 21 million customer transactions each week, providing our customers with products from thousands of farmers and suppliers. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when we’re at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.

We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.

Our strategy is focused on changing at pace, efficiency and innovation, and we’re committed to having a positive impact on the lives of all Australians, now and into the future.

Commercial is a large but close-knit group. We bring diversity of thought, backgrounds, and experience to every business unit at Coles Supermarkets and Liquor. We pride ourselves on the partnerships we build, new ideas we develop and how passionately we work on convenient, healthy solutions for our customers. 

• 👏🏼Customer Support Team Training
  

  Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives

• ⚙️Customer Support Technology Management
  

  Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support

• 💼Customer Support Team Enablement
  

  Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

• 👥Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 💡Problem solving
  

  Identifies problems and develops logical solutions that address the problems