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SalaryAbout us
Horizon Strata was formed to fill a much-needed gap in the market that many Owners Corporations have been searching for – a transparent, reliable, and credible service. We pride ourselves on offering Owners Corporations trades, services and insurance products that are not swayed by commission structures or incentives. We have team of highly skilled managers, accountants, and support staff, with decades of combined experience of managing an extensive range of Strata properties. Our primary business centers around providing Owners Corporation management to medium and large buildings within Melbourne. We deliver a broad range of services from general administration, financial and funds management to maintenance and compliance work, insurance assistance and much more. The company is looking to expand its portfolio, and is looking to add key staff to support future growth.
Position Summary
Due to business growth Horizon Strata is expanding its team. We are on the lookout for a Strata Administration Assistant to work from Horizon Strata’s Docklands location. This position is an Entry Level position and would suit someone who is looking to commence their career in the world of Strata Management. The role is integral to our core business of delivering professional strata management services to our clients. We are a small team and work as one to deliver value to our customers and we love converting challenges into opportunities. We pride ourselves on exceptional customer service and attention to detail that strives to be second to none.
Key responsibilities
- Provide strong administrative support to Strata Managers and our Accounts team, in the delivery of strata services.
- Be the first point of contact for our owners, contractors, and general enquiries including the issue of property keys.
- Assume responsibility for general office duties (mail collection, filing, stationery ordering, etc.).
- Manage calls and email queries from property owners, real estate agents, and contractors.
- Submit invoicing to accounts team.
- Understand levy payments and related processes.
- Maintain Stata systems with up to date building details.
- Support the growth of the business by building strong relationships with owners, residents, property agents, and contractors.
- Organise yourself and assist team members to efficiently complete tasks within the strata operations workflow.
Key skills & experience
- Previous experience in administration and customer service will be highly regarded.
- Experience in real estate, insurance, legal or building industries would be beneficial but not essential.
- Excellent phone manner, polite and helpful. You will attempt to resolve queries in the first instance utilising your initiative.
- Confidence with applications within Microsoft Office.
- Proven ability to work both autonomously and with the team to achieve positive outcomes.
- You’re known for your exceptional document administration skills and attention to detail.
- Have a proactive, innovative, outcome focused approach on tasks and situations.
- You set your own goals and enjoy planning and managing your work to consistently meet deadlines.
- Responsive and adaptable when faced with conflicting demands.
- You’re a natural communicator, you always act with the customer in mind, and enjoy working with and helping people
Benefits
- We will provide you with all the tools and training to be successful in the role.
- Ongoing training, support and mentorship for candidates seeking career progression
- Opportunity to work with the industries best and most experienced
