Support Officer End User Computing

As the Support Officer End User Computing at Toowoomba Regional Council you will manage the lifecycle of End User Computing applications and devices including computers and peripherals, mobile handsets, uninterruptible power supplies and audio-visual equipment used in Council, aligning with the existing lifecycle strategy supporting hardware upgrades and replacements. You will be required to exercise judgement to manage and negotiate competing priorities to achieve quality outcomes. Using your Specialised understanding of End User Computing functions to ensure compliance with best practice will enable you to provide high level technical advice and support to all levels across Council.
The Team
The Information Communication and Technology (ICT) team enables our people to deliver value through efficient and innovative ICT services. In addition to ensuring our stakeholders are empowered with the technology they need, we are future focused by seeking opportunities to advance and innovate. You’ll be joining a diverse team that support each other in striving for the positive outcomes for the future of the Toowoomba Region.
About the position
The Support Officer End User Computing position provides support and management of Council’s End User Computing environment as part of the Technology Services team. This position applies knowledge and skills to support Council’s End User Computing environment, including the Standard Operating Environment (SOE) for PC’s and Citrix XenApp environment, uninterruptible power supplies, audio visual equipment and mobile computing fleet.
This is a permanent full-time position based in Toowoomba’s CBD. The annual salary range for this position is $84,383.41 - $87,970.19 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
Additional Benefits Include:

• Carparking provided.
• Professional development and learning opportunities.
• Salary sacrifice.
• Active social club – TRC Employee’s Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one affordable membership.
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• A range of progressive health and wellbeing services.
• Work in a safety-conscious organisation - home safe every day!

How to be successful in this position

• Assist in the development and delivery of the End User Computing Strategy alongside contributing to the implementation and delivery of small, moderate and complex projects to align with the End User Computing Strategy.
• Administer, support, and improve Council’s End User Computing environment systems to meet business requirements.
• Administer, support and maintain Council’s End User Computing management systems to deliver application deployment and management services, system and security patching, and device management services.
• Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the

.
How to apply
For full details of this position, please ensure you download the , which provides the Success Criteria.
Please provide your current resume and a 2-page cover letter addressing each of the Success Criteria with examples demonstrating your experience, abilities, knowledge, and personal qualities which are relevant for the position. This allows the panel to assess your suitability.
The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note to have your application considered, ensure that you have followed the instructions outlined above.
Visit our website for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.
For further information
Please contact Zowie Frost on (07) 4688 6629 within business hours.
Closing date
The closing date for applications is 11:45pm Monday 22 January 2024.
About Council
The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the Council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport, and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.
Toowoomba Regional Council services a regional population of 180,000 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.