Team Leader - Client Service Centre

The Opportunity to join our Team and make a difference The overall purpose of the Team Leader, Client Service Centre is to provide comprehensive operational and administrative support functions within the Client Service Centre. The role also assists with the orientation of new staff; provides supervision to Client Service Advisors; coaches, mentors and guides the team; including assessment of work practices, documentation and other related activities, as delegated. This role is based in Eight Mile Plains. Your role in supporting Anglicare will include: Coordinate the on-boarding and orientation of new team members; provide support and guidance on a daily basis. Monitor and manage work efficiencies and resources for equitable workloads . Act as a mentor; provide support to effectively manage complaints and queries. Support the Coordinator, Client Service Operations as required and carry out delegated activities as directed. Manage and participate in staff meetings and share information to improve work environment. Lead and implement a client focused ethos and contribute to a culture that is productive, professional, collaborative, flexible and aligned to Anglicare values. Provide customer relations and advanced administrative functions for the purpose of acquisition and servicing of clients. Process and interpret information to ensure all government portals are current, relevant and aligned with organisational strategy. Deliver exceptional and professional service; respond to calls and emails in a timely, professional manner. Maintain an understanding of regional implications of client referrals to manage expectations. What you will bring to the role Practical experience within a high volume Call Centre or Customer Service environment, preferably at a leadership level. Significant practical experience using and updating government portals including My Aged Care. Background in a frontline or call centre role, within a sales and customer service environment. Leadership skills and the capacity to train and mentor a team; monitor work quality. Solutions-focused with experience in gathering and collating information from multiple sources. Excellent interpersonal skills, and the ability to relate effectively with a range of stakeholders. Experience in process and procedure development and refinement, with a focus on continuous improvement. Interested?Click apply and send us your current resume. For further information please contactDaniel Walsh - Corporate Recruitment AdvisorEmail: dwalsh@anglicaresq.org.auWhy Join Anglicare? Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need. Great flexibility, work-life balance, flexible hours and hybrid work from home (WFH) model. 11% Super. Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more. In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.) Enjoy the potential tax savings of a Novated Car Lease. Employee Discounts at some of Australia's leading retailers. 6% Bupa Health Insurance Discount. Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter. Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board. Opportunities to purchase additional annual leave. Pastoral Care Support & Employee Assistance Programs. Free annual Flu vaccinations. Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.