TEAM LEADER | SECURITY CONTROL CENTRE

Company:
ROC Consulting is proud to once again be representing a leading provider in the security and IoT solutions sector. Our client is dedicated to ensuring the safety and protection of Australian businesses, homes, and individuals 24 hours a day, 365 days a year. Operating with the highest security accreditation from its monitoring centers, this entity stands as a reliable guardian, utilizing smart and innovative products at the forefront of technology. The intersection of advanced technology and capabilities has the potential to positively transform lives across homes and businesses throughout Australia.
Position:
Due to company growth, the role of Team Leader is now available, working out of Bexley North.
The hours for this role are 6am - 2pm
Role responsibilities include:

• Responding to alarm systems, ensuring the matter is resolved.
• Team leadership and mentoring, leading and supporting up to 10 staff.
• Implement and oversee quality assurance processes to ensure that calls and interactions meet established standards for accuracy, professionalism, and compliance with security protocols.
• Conduct regular team meetings to communicate goals, updates, and provide necessary training to enhance the team's efficiency.

Benefits:

• Highly Competitive salary of $75K + Super
• Opportunity to lead and manage a team, enhancing leadership skills.
• Direct contribution to enhancing security operations for businesses and individuals.
• A pathway for career advancement within the security sector.
• Involvement in designing and delivering training programs, fostering skill development.
• A sense of purpose by actively contributing to the safety and protection of the community.

Candidate:

• Experience leading a team within a fast-paced monitoring or call center environment.
• If you come from a security or related industry, this will be highly desirable but not essential.
• This role will most likely transition to a rotating roster incorporating afternoon and night shifts, so you must be willing to be flexible with hours.
• It is essential for all candidates to have the ability to obtain a security license, if you already have one this is a major plus!

We are looking for candidates that are looking for a long-term opportunity and who want to immerse themselves in the company culture and be part of the team.
If you have the above criteria apply below, or phone Chase on (07) 3172 2067 for more Information. You can also join our Facebook page to be kept updated with all other opportunities currently available. or visit our website at