Tecnnical Support Officer

Our client is looking for an exceptional Technical Support Officer to join their dynamic organisation. The role entails troubleshooting software, hardware, prioritising tickets and providing solutions in a timely manner in hand with monitoring networks and infrastructure on a daily basis. You will expand your skill set and advance your career with this role!

Client Details

This innovative technology company is at the forefront of being a progressive and inclusive Australian company. They provide a collaborative environment where they push boundaries, striving for excellence in products such as cloud computing and network infrastructure.

Description

Resolving escalated issues

• Liaise with level 1 support personnel
• Resolve with precision
• Practice efficiency when resolving

Provide support to various stakeholders

• Support other service desk personell
• Occasional covering roles in service desk
• Provide tailored responses to clients
• Cross-functional team collaboration

Documentation

• SLA
• Keep up-to-date documentation of procedures, configurations and issue resolutions
• Timely updates

Technical responsibilities

• Root cause analysis
• Troubleshooting
• Implement security measures
• System upgrades and migration
• Maintain server environments; installation, configuration and monitoring
• Transition ICT services to cloud

Profile

The successful candidate will:

• Be adept at troubleshooting - from minor to complex issues
• Ensure minimal downtime for users
• Understand network infrastructure
• Microsoft skills: Azure, Active Directory, Endpoint, Sharepoint, Teams, Power BI
• Preferred use of ticketing systems such as Jira, ServiceNow or Zendesk
• Cisco Meraki experience with set up
• VMware knowledge
• System administration tasks
• Tailor solutions to various stakeholders
• Excellent communication skills
• Ability to prioritise
• A passion for technology

Job Offer

This is an excellent opportunity for someone to expand their existing knowledge and career in the technical support space. Joining a dynamic and vibrant team who will support you along the way!

• Join and support a team
• Flexible working arrangements negotiable
• Career progression within a growing business
• Hands on technical experience

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lily Harwood at +61 8 6430 6428.