Telesales And Sales Support Administrator

Who we are:

We are a food and beverage company like no other. Entrepreneurial, agile and free thinking, we are clearer than ever at Soulfresh on why we are here and what we are here to do.

We know that we want to disrupt food for a better world, and that the legacy we want to leave includes nourished people, thriving communities and a sustainable home planet. We are consistently innovating, creating, and sharing products that are here to make a difference.

Soulfresh has been on a transformational journey over the past few months to reset our approach and get back to our roots and what makes us special. We remain fast and furious (in fact, we are the opposite of big corporate) so if you love to roll up your sleeves and want to make a genuine impact by going to work, we could be the perfect fit for you!

What we need:

• Someone who really gets the customer – you know how to make our customers feel loved and heard
• A great communicator – whether it is on the phone, on email or on socials, communicating is your thing! Able to be the “voice” of the different brands, in an articulate and engaging manner across a variety of mediums
• An organised and diligent self-starter – someone who able to manage multiple brands and mediums (phone, email, socials) with competing timeframes and priorities. You are careful, thoughtful and considered regarding the impacts your customer responses will have
• A problem solver – someone who doesn’t get scared by a challenge and can effectively work through any issues as they arise
• A team player – joining a dynamic team of three 
• in the Sales Support function, you will thrive in a team environment and whilst having ownership of individual functions, you will all work together for greater mutual benefit

What you will do:

1) Inbound Consumer Comms

• Responsibility for managing all consumer communications and representing the consumers interests inside Soulfresh
• The main point of contact for consumer enquiries and feedback (both positive and negative) over the phone, email and online
• Working with various Soulfresh departments to address and answer consumer queries
• Co-ordinating the distribution of leads or enquiries to the various departments
• Constantly assessing and improving ways in which we interact with our consumers

2) Orders & Customer Service

• Complete standing orders as requested by customers
• Inbound Telesales And phone calls
• Upselling and ranging of our exciting new products!
• Outbound and campaign telesales including promotional drives etc.
• Processing of orders and requests as required

3) Sales Support

• Telesales comments emailed to relevant representatives and management
• Organising of promotional samples ADHOC for suppliers and customers
• Contact incoming leads and follow up where necessary

4) Other

• Support Marketing team with projects to support in driving Soulfresh brands
• Any other reasonable tasks that the business assigns

What you will bring:

• Ideally you will have worked with customers before! This can be in any environment, but you’ll need to understand how to deliver kickass customer service
• A genuine interest in “better for you” food and beverage products and working for an impact-lead organisation

What you will get:

• Discounted, delicious food and drinks
• Flexible work practices
• Mental health support
• Paid parental leave
• Free lunches
• Dogs in the office
• Opportunity to be autonomous and bold
• Work from home 2 days a week!

Soulfresh welcomes and encourages applications from people with disability and people with diverse cultural and linguistic backgrounds.
 

To apply, attach your CV and hit the button! If you want more info, please reach out to us: **************@soulfresh.co. Look forward to meeting you soon!