Address JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
We are seeking a passionate, customer-centric individual to join our team as a Workplace Experience Services Coordinator. In this role, you will be responsible for ensuring exceptional client experiences through enhanced engagement, proactive communication, and high-touch service. You will be part of a select portfolio of properties and will work closely with our social media client to create remarkable workplace experiences that align with their goals and objectives.
An Overview of the role:
Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
Execute experience services in compliance with service level agreements, standard processes, and local laws and regulations
Conduct routine walkthroughs and assessments to ensure service delivery compliance and performance metrics
Support data collection, analysis, and reporting to align with client goals and objectives
Continually strive to improve experience service performance
Collaborate within the account team to deliver experience services across all business lines
Assist with managing third-party vendor relationships and service partners
Build and maintain meaningful relationships with client employees and guests
Be actively engaged and visible in the workplace, spending time welcoming employees and ensuring workspace areas are maintained
Respond to requests and issues within one day, providing personal follow-up to client employees
Identify and escalate potential risks to ensure operational continuity and security
Contribute to a culture of continuous improvement and innovation
Sounds like you? This is what we are looking for:
Exceptional customer service skills and a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and a track record of excellent customer service
Strong prioritization and time management skills
Ability to work effectively with diverse teams
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number THREQ345357
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
