Workplace Manager

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As the Workplace Manager, you will be responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience to this tech client based in Clayton. A big part of this position is setting up this new office, the 2nd site in Melbourne.

Create an interesting and impactful client engagement strategy and oversee a comprehensive range of services across the campus with a focus on continuous improvement, operational excellence, safety and compliance.

An Overview of the role:

• Develop an active and visible workplace team which is proactive, responsive, dynamic, engaging and agile
• Introduce technology and digital platforms to enable the workplace team to transform into the workplace team of the future
• Deliver JLL’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, well-being and community engagement
• Promote and deliver programs which drive employee engagement, sense of belonging, fun and excitement at work that contribute to employee productivity and pride
• Create a fun and impactful client engagement strategy
• Work on space management through data analytics and ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
• Ensure the team is well trained on all facilities policies, procedures and systems
• Take full ownership of the budget and manage this across sites
• Track and monitor performance metrics and indicators for the site, ensuring finance KPI’s are exceeded

Sounds like you? This is what we are looking for:

• Experience in workplace delivery or facilities management
• Excellent time management and communication skills
• Keen focus on building and sustaining productive business relationships
• Confident, friendly and engaging
• Motivational team player who is persistent in achieving optimal results
• Ability to manage competing priorities and deadlines
• Recognised certifications in facility management, PMP, health and safety or human experience would be an asset
• Proficient user of Microsoft Office suite

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ342740.