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CUSTOMER SERVICE TEAM LEAD - LIFE & SUPER CONTACT CENTRE

Oversee, lead and mentor a team of 10 FTE in the daily service of Life & Super Client and Adviser Contact centres. Lead and motivate the team to drive execution against agreed targets and objectives and ensure that SLA's /KPIs are...

CompanyAustralian Unity
AddressMelbourne, VIC
CategoryCustomer Service
Date Posted 4 weeks ago See detail

Customer Service Team Lead - Life & Super Contact Centre

Australian Unity

Melbourne, VIC

Oversee, lead and mentor a team of 10 FTE in the daily service of Life & Super Client and Adviser Contact centres. Lead and motivate the team to drive execution against agreed targets and objectives and ensure that SLA's /KPIs are...

Lead, Customer Relations

Iag

Melbourne, VIC

Two to three years Alternative Dispute Resolution Experience at a Financial Firm including exposure to the AFCA complaints process. We chat over coffee with customers,advocate for them in the corridors of Parliament andback...

Customer Account Lead

Aurizon

Brisbane, QLD

Permanent

Develop, enhance and maintain trusted customer relationships. Draft and manage all commercial documents between Aurizon Network and the customers within your portfolio. Management of customer infrastructure project enquiries and c...

Customer Resolution Tribe Performance Lead

Anz

Melbourne, VIC

In partnership with the Customer Resolution LT, strategic planning and prioritisation of portfolio work to deliver upon strategic priorities Responsible for tracking performance & value realisation from the investments ensuring a...

Customer Service Team Lead

Nextdc

Melbourne, VIC

Permanent

First-line people management across multiple sites regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc. Manage last minute shift changes, sourcing solutions to cover un...

Agile Delivery Lead - Customer Team Outcome

Atlam Group

Queensland

Permanent

What You Will Do: Establish and facilitate SCRUM process with senior leaders, aiding decision-making and prioritisation. Support and coach cross-functional development teams in implementing new working methodologies, ensuring effi...

SAP HXM Lead - Customer Services

Dxc Technology

Canberra, ACT

Permanent

Extensive experience in consulting environments and previous experience leading SAP HXM teams. Strong experience in developing and managing high performing teams with the ability to lead, engage and inspire a team spread across mu...

Customer Resolution Tribe Performance Lead

Anz

Melbourne, VIC

Permanent

In partnership with the Customer Resolution LT, strategic planning and prioritisation of portfolio work to deliver upon strategic priorities. Responsible for tracking performance & value realisation from the investments ensuring a...

EL1 Tech Lead - Customer Identity & Access Management

Peoplebank

Surry Hills, NSW

Contract

Lead the technical design and implementation of CIAM solutions, ensuring alignment with organizational goals and industry best practices. Provide guidance and technical expertise to the CIAM team, assisting in project planning and...

EL1 Tech Lead Customer Identity & Access Management

Softtestpays

Sydney, NSW

Contract

Extensive experience in Customer Identity and Access Management (CIAM) solutions as a Subject Matter Expert, including design, implementation, and optimization.2. Excellent problem-solving and troubleshooting abilities, with a foc...

EL1 Tech Lead Customer Identity & Access Management

Softtestpays

Melbourne, VIC

Contract

Extensive experience in Customer Identity and Access Management (CIAM) solutions as a Subject Matter Expert, including design, implementation, and optimization.2. Excellent problem-solving and troubleshooting abilities, with a foc...

Customer Outcomes and Experience Lead

Horizons

North Ryde, NSW

Permanent

Own our restrictive practices management system with a view to enable us to reduce and eliminate the use of restrictive practices. Collaborate across the business to develop and deliver Customer Outcomes and Experience education p...

Lead Consultant, SAP Success Factors

Fujitsu

Perth, WA

Permanent

Define and document the solution architecture for the HCM system, covering the functional, technical, data, integration, security, and performance aspects. Builds strong business relationships with current and prospective clients....

Customer Service Lead

Atlamgroup

Liverpool, NSW

Salary: $86,366.68 - $94,622.85 Closing Date: 2nd May 2024 Liverpool is a diverse and innovative Council located at the Gateway to the upcoming Western Sydney Airport. Liverpool is fast becoming Sydney?s third CBD and is going t...

Customer Marketing & CX Lead

Atlamgroup

Sydney, NSW

Reporting to the Head of Marketing, CX & Corporate Communications, this is an exciting role for an energetic, customer obsessed and results-driven marketer that will provide the right candidate an opportunity to be part of an amaz...

Customer Escalations and Complaints Lead

Melbourne Water

Docklands, VIC

Supporting team to manage and record escalated requests, including handling difficult conversations with multiple stakeholders. Ensuring accurate recording of customer interactions, including all customer touch-points and outcomes...

Customer Service Lead

Liverpool City Council

Liverpool, NSW

Minimum four years experience in leading a Customer Service team within a contact centre and counter environment. Demonstrated experience in managing escalations with attention to delivering an outcome for the customer. Ability t...

Leading Hand Carpenter (High-End Custom)

Talent Partnership

South Yarra, VIC

Supporting the site supervisors with the work onsite from start through to handover of the project. Ensure quality of work throughout all stages of construction within set deadlines;. Support the managing with sub-contractors, whi...

EL1 Tech Lead Customer Identity & Access Management

Softtestpays

Adelaide, SA

Contract

Extensive experience in Customer Identity and Access Management (CIAM) solutions as a Subject Matter Expert, including design, implementation, and optimization.2. Excellent problem-solving and troubleshooting abilities, with a foc...

Tech Lead – Customer Identity & Access Management

Randstad

Canberra, ACT

Permanent

12 month contract. CBD Location. Ability to obtain / maintain NV1 Security clearance is required for this role. Lead the technical design and implementation of CIAM solutions, ensuring alignment with organizational goals and indus...

EL1 Tech Lead Customer Identity & Access Management

Softtestpays

Canberra, ACT

Contract

Extensive experience in Customer Identity and Access Management (CIAM) solutions as a Subject Matter Expert, including design, implementation, and optimization.2. Excellent problem-solving and troubleshooting abilities, with a foc...

EL1 Tech Lead Customer Identity & Access Management

Softtestpays

Brisbane, QLD

Contract

Extensive experience in Customer Identity and Access Management (CIAM) solutions as a Subject Matter Expert, including design, implementation, and optimization.2. Excellent problem-solving and troubleshooting abilities, with a foc...

Customer Service Lead

Liverpool City Council

Liverpool, NSW

Minimum four years experience in leading a Customer Service team within a contact centre and counter environment. Demonstrated experience in managing escalations with attention to delivering an outcome for the customer. Ability t...

Customer Service Agent needed for Leading Ticketing Provider!

Sidekicker

Sydney, NSW

$31 - $31 an hour

We help people discover and share the live entertainment they love through our mission to make live easy.Role: Customer Service AgentLocation: Sydney, NSWPay Rate: $30.61p/hrHours: 2-3 days, hours will vary between Monday-Saturd...

Customer Experience Lead

Qantas

Sydney, NSW

Permanent

Opportunity to develop, drive and lead the Customer Experience strategy across Qantas Loyalty. Be part of a high performing team to improve Customer Experiences across the customer journey. Permanent position based at our Head Off...

Order Fulfilment & Customer Service Lead

Puma

Melbourne, VIC

Permanent

University degree in business or equivalent preferred. 2+ years experience in Customer Service / Logistics. Sport, FMCG, Consulting Industry experience. Intermediate Excel skills. Advanced SAP skills. Leadership experience prefer...

Customer MDM Technical Lead

Peoplebank

Sydney, NSW

Contract

Lead the technical implementation of IBM MDM Advanced Edition solutions, including design, configuration, customization, integration, and deployment. Collaborate with business stakeholders, solution architects, and other team memb...

Agile Delivery Lead - Customer Team Outcome

Randstad

Brisbane, QLD

Contract

Establish and facilitate SCRUM process with senior leaders, aiding decision-making and prioritisation. Support and coach cross-functional development teams in implementing new working methodologies, ensuring efficiency. Coordinate...

SH&W Lead - Customer Fulfilment

Woolworths Group

Sydney, NSW

Permanent

Full Time Opportunity. Sydney location, but may consider applicants from Melbourne or Brisbane. Excellent opportunity for growth within the group. Develop and deliver 1+ year SH&W risk based roadmap and annual plans in alignment w...

Customer Support Desk Lead (Cairns)

Queensland Health

Cairns, QLD

Demonstrated experience leading day-to-day Support Desk operations, resource planning and work allocation to meet agreed service levels. Demonstrated experience in delivering high quality customer services and providing frontline...