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Form of workICS Service Solutions is a dynamic and expanding company with offices in Australia and New Zealand. With 59 years’ experience in cleaning and facilities management across Government, Transport and Infrastructure, Medical, Commercial and Industrial networks, we are an established and stable service provider.
We have a new role within ICS Service Solutions for an Account Manager overseeing the Gold Coast Region in Queensland.
We are looking for someone with key account management skills, demonstrating a true understanding of customer excellence, delivering results and achieving contractual obligations of KPI’s within the Cleaning & Maintenance industry.
The role is suited to someone who is based in the Gold Coast, as you will be overseeing sites from Helensvale to Southport in areas. You will need a vehicle and valid drivers licence, as this role requires daily travel across operational sites.
The Account Manager will be responsible for meeting the following key accountabilities and outcomes:
- Key Client Relationship Management in the Cleaning or Maintenance industry.
- Proactive management of client expectations through direct communication with client and ICS Support Centre.
- Understanding the Customer Journey, the client and their customers and stakeholders.
- Understanding the high expectations of cleanliness and presentation of fleet, assets, and infrastructure.
- Employee engagement and leading from the front, demonstrating safety first.
- Managing static and mobile teams across various sites in the Gold Coast
- Experience with overseeing maintenance duties (handyman duties and ‘make safe’ procedures)
- Contractor management of Maintenance Services, trades and safety compliance
- Provide support and coaching to supervisors and team members.
- Ensure that staff, systems, and processes are aligned to achieve client expectations, including the management of ENTO, audit reporting and in-house systems.
- Reporting to State Manager of Qld and being part of a National Operations Team across Au and NZ.
To apply for this role please send us your resume and contact details.
