Admin Officer

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

• To provide administrative services to the business to enable supply of quality warehousing and transport services.
• To provide quality customer service focused administrative services, including reception.

• Establish and maintain effective telephone communication with customers, in order to identify and rectify problems they have in relation to the Team Global Express Service.
• Establish and maintain effective liaison with personnel in other Team Global Express Branches
• Prepare accounts for distribution (storage and handling) for various customers.
• Relief Receptionist.  This includes being competent in preparing daily airbags to be sent to other branches, directing Customers with pick up and deliveries.
• General Office duties, filing, telephone, computer etc.
• Actively support and participate in quality management procedures and practices.
• Assist to load daily imaging records into scanner.
• Perform archiving of records.
• Accurate and timely entry of Con-notes and Manifests.
• Review all documentation received to ensure all required information is included.
• Follow-up and obtain any missing documentation.
• Provide administrative support as required for the branch.
• Other tasks as directed by management.
• Actively participate in change management processes and improvement schemes

Technical

• Numeracy.
• Literacy.
• Understanding of requirements for consigning dangerous goods.
• How to work safely in an office environment.
• Sound computer skills including excel reporting.
• Detailed knowledge of rating, charging and billing systems and procedures.
• Detailed knowledge and commitment to the service quality management services.
• Understanding of the Transport Industry and knowledge of regulatory requirements relevant to role.
• Ability to determine resource requirements to meet plans and customer service requirements.
• Sound knowledge of all company platforms, programs, systems, and tools.
• Must demonstrate the highest level of confidentiality at all times.

Business

• Understanding of the business of Team Global Express (and TGE as a whole) and its core business units.
• Understanding of the concept of providing a service to a client, in a third party contracted environment.
• The ability to see the inter-relationship of duties and responsibilities.
• A detailed knowledge on Team Global Express Policies and Procedures within Australia.

Human Relations

• Well-developed interpersonal and written and oral communication skills.
• The ability to work in a team environment, as a team member.
• A pleasant and co-operative telephone manner, with a very high level of communication skills, and the ability to establish and maintain effective empathy with personnel from other states and branches.
• Strong customer service orientation and focus.
• Cooperative and collaborative approach with peers, customers and other stakeholders.
• Innovative thinking and preparedness to handle all tasks in a conscientious manner.
• Strong organisational and time management skills, and ability to manage competing priorities.

• Demonstrated initiative and enthusiasm, with commitment to meeting and exceeding operational and customer requirements.
• Attention to detail.
• Team player.
• Resilient – flexible, able to adapt to constant change.
• Exceptional personal standards of honesty, integrity and professionalism.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia