AddressWe are one of Australia's leading retail property groups, who are reimagining the way Australians live, work and play. We own and manage some of the most recognisable and loved retail destinations across Australia and are evolving to transform our portfolio into destinations that offer a broad selection of retail, residential, and office spaces.
Role purpose
The key purpose of the Administration Assistant / Guest Experience Representative is to provide high quality service and efficient administrative support to the centre management team. This role will focus predominantly across administration and customer service responsibilities:
What will you bring?
You will be an experienced Administrator who has worked in similar office administration and/or reception roles. You will be known for your ability to provide exemplary customer service at every touch point to ensure the delivery of an exceptional customer experience. You will bring excellent communication and administration skills; have the ability to multi-task and a strong attention to detail. Most importantly you will have the passion and desire to bring the Vicinity brand to life through every interaction.
This is an 18th Month Fixed Term contract position.
Work Schedule:
The role is Monday - Friday
3 days Admin and 2 Days Guest Experience Representative (at the information desk)
Monday, Tuesday and Friday = Admin
Wednesday & Thursday = GER
What will success look like?
We Imagine a Better Way
You are innovative and champion new ideas, facilitating changes to improve customer outcomes.
You consistently role model the values and behaviours.
You are forward thinking and take action to make the centre administration processes better, easier and more enjoyable for a positive customer experience.
We Embrace Difference
You advocate equal opportunity, challenging assumptions to create a diverse workforce.
You promote cohesion throughout the centre's operations team through leadership, coaching, mentoring and creating an environment where every team member has a voice.
You understand and show respect for the diversity of the Vicinity community.
We Always Collaborate
You engage and communicate with your team, consistently and effectively sharing information.
You proactively develop a welcoming team environment where team member feel supported and valued.
You influence and manage key stakeholders to ensure better outcome for our customers.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
- Flexible working options
- Birthday leave & purchased additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email: talent.acquisition@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
