Address
Form of work
SalaryEmployment Type - Full time, ongoing position
Location - Beresfield (on-site), whilst also remotely supporting our Newcastle and Central Coast hubs
Salary - $25 – $31 per hour depending on experience
We are looking for a new team member who is passionate about customer service and relationship building. You will bring your ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver a client focus whilst also managing relationships with multiple referral agencies being essential to the role.
You will also provide support to our Occupational Therapists, Physiotherapists Speech Pathologists, Positive Behaviour Support and Key Workers to deliver quality outcomes for our clients.
What do you need?
- 2–3 years experience in administration with customer service and relationship building skills
- Experience with scheduling or rostering and calendar management
- Ability to demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is advantageous)
- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
- Act with a sense of urgency, set clear priorities and focus on the completion of tasks
- Attention to detail
- Actively participate as a member of a team to help ensure that the team achieves its objectives
- Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day
- Be change ready – we are always changing, improving and evolving so you will have the ability to take on feedback and grow your skills
- Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
- Previous experience working within the Disability sector is desirable but not essential
- Work in a supportive environment which is part of a broader administration team that extends through Victoria, Queensland, Tasmania, New South Wales, South Australia and Western Australia
- Access to coaches and mentors as you will be expected learn, grow and bring your best self to work each day
- A contemporary and positive team culture where everyone shares the same vision
- A competitive salary aligned with experience and a career pathway
- Progressive technology systems and support – we see IT as the great enabler
At Everyday Independence we focus on creating communities where everyone has the same choices and opportunities to thrive. That’s why we’re working with our participants to break down barriers to reveal their true abilities.
We deliver a wide range of community based and online allied health services to people of all ages and abilities across Australia, and we are growing.
We support people with disabilities in metro and regional locations across Victoria, New South Wales, Queensland, Tasmania, South Australia and Western Australia. Everyday Independence is committed to the safety and wellbeing of children, young people and adults with disabilities. We require all candidates to undergo screening prior to employment including but not limited to; holding or obtaining an NDIS Worker Screening Check and a Working with Children Check / equivalent in accordance with State laws.
