Administration Officer

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

• $78,455 per annum plus Superannuation

• Full Time, Fixed term 12 months

• 485 La Trobe Street, Melbourne (Hybrid)

About the role

As an alternative medical dispute resolution service under the Workplace Injury Rehabilitation and Compensation Act 2013 and the Wrongs Act 1958, Medical Panels play an important role in the fair assessment of medical disputes. Specialist staff are employed by WorkSafe to assist in the administration and management of the operations of Medical Panels. At all times in representing Medical Panels, WorkSafe staff are required to maintain an ethical separateness from WorkSafe demonstrated by commitment to the Medical Panels' purpose, goals and interests.

Reporting to the Registrar, this role is responsible for the provision of efficient and effective administration support to ensure the proper functioning of Medical Panels. Key accountabilities include;

•Scheduling and booking of Medical Panel hearings (predominately psychiatric examinations) utilising videoconferencing technology (Zoom).

•Working in close liaison with the Senior Administrative Officer who coordinates the daily workflow for the broader administration team, and follow up enquiries on behalf of Registrars or Registry Manager.

•Attending to a broad range of enquiries from stakeholders including workers/claimants, Courts, legal representatives, medical practitioners and allied health professionals ensuring that more complex enquiries are referred to the most appropriate officer.

•Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email.

Please ensure you take a look at the Position Description via WorkSafe Careers for additional information and accountabilities for this role.

About you

We welcome applications from candidates with the following skills and experience;

•Practiced client service experience and commitment to the provision of quality customer service.

•Demonstrated ability to work as part of a team.

•Effective time management and organisational skills including ability to prioritise potentially conflicting activities to achieve the required business outcomes.

•Strong computer skills with demonstrated ability to operate and maintain computerised office systems including Microsoft Word, Outlook, Zoom, Skype for Business, Lotus Notes & Adobe.

•Proven ability to work in a highly productive operational team and utilising process databases to progress work

•Excellent written and oral communication skills.

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What's next?

Applications close at 11:00pm on Monday 15th April. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

For further enquiries please contact Natasha Zaluski via email ***************@worksafe.vic.gov.au

About us

WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.