AddressIt is the purpose of this role to provide a professional and courteous Switchboard service to staff and customers of the Campus on a 24/7 non-cyclic roster, ensuring appropriate action and response within suitable timeframes.
About the role
It is the purpose of this role to provide a professional and courteous Switchboard service to staff and customers of the Campus on a 24/7 non-cyclic roster, ensuring appropriate action and response within suitable timeframes. Effectively manage and process after hours referrals received for Post-Acute Care Services to strict time frames.
About you
You will be assessed on your ability to demonstrate the following values within the context of the “Key Accountabilities”. The ideal applicant will be able to demonstrate the following:
- Respect – demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and always balances the needs of all stakeholders with utmost respect to all people
- Teamwork – collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare
- Compassion – is completely patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
- High Performance – cultivates innovation, is action oriented, drives results and supports Metro North's vision and purpose to exceed expectations of our patients and stakeholders
- Integrity – demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high
- Demonstrated high level experience in communicating effectively with staff at various levels throughout a large, diverse organisation, including a demonstrated high level of written, interpersonal communications, negotiation and consultation skills.
- Demonstrated ability to exercise judgement in setting work priorities and problem solving.
- Demonstrated high levels of keyboard clerical and administrative skills and a sound ability to use a range of software applications including Excel, Word, Access & PowerPoint, electronic databases, record and email management systems. Knowledge or the ability to gain an expert knowledge of HBCIS, Outlook, HCare, RMS, S4Hana, Smart Referrals Workflow Solution and Refer.
- Ability to work as a team member with a high level of autonomy to manage daily workloads and to achieve goals of the service. Indent issue
- Demonstrate honesty, integrity and respect for all patients, carers, and staff with an ability to deal with difficult situations that may arise. Indent issue
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers ( https://metronorth.health.qld.gov.au/careers )
Job ad reference number: COH567373
Close date: 07/06/24
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
