Administration Officer

• Darra Location
• Part Time - 16 hours per week (Thursday and Friday) 8.00am-4.00pm
• Role progressing to full time hours by end of 2024/start of 2025
• Full time salary $65,000 plus super
• Easy access and on site parking available

We are currently seeking a dynamic Customer Service Officer to support the daily operational needs of a National Mechanic Servicing business.
The successful candidate must have prior experience in a similar fast paced environment and a working knowledge of customer service and administrative processes. You will need to effectively apply these skills and work collaborative as part of s supportive and proactive team.
Primary Roles and Responsibility

• Issue estimates in system for spare parts sales as directed by sales team.
• Create customer orders and service orders based on purchase orders from customers as directed by sales team.
• Reconcile and post labour hours onto service orders on time including workshop labour, field service and field engineering.
• Raise purchase orders in system for all travels and post the expenses to relevant service orders.
• Liaise with warehouse to prepare shipping and dispatch of customer orders as needed.
• Prepare all service orders and customer orders ready for closure, check with Operations if all costs have been posted and inform Accounts Receivable Officer for invoicing.
• Submit A/R invoices to customers by email or on customer's platform.
• Submit request for issuing credit memos and manual invoices to Finance Manager when needed.
• Monitor and attend to emails in Brisbane CSO inbox and Brisbane RSC inbox. Make sure emails are forwarded to relevant employees for response on time.
• Assist and respond to internal and external customers inquiries in conjunction with sales team and technical departments.
• Responsible for saving and maintaining all documents related to tasks performed by Customer Service Officer in the relevant folders that are required by IT and managers.
• First point of all incoming calls and forward calls and messages to relevant employees.
• Raise purchase orders for any shortage of office supplies and equipment after receiving approval from General Manager.
• Provide and assist training to new employees or other employees in the event of staff absences as needed.
• Meet operational needs and financial reporting deadlines.
• Other duties as required by Finance Manager.
• Above tasks are for Brisbane RSC only.

To be successful you will need to:

• Appreciates and demonstrates commitment to FLANDERS' Vision, Mission, and Core Values
• Actively role models the FLANDERS' Core Values of caring for people, showing humility, acting with absolute integrity and trustworthiness, never giving up, continually growing, and demonstrating excellence
• Maintains a professional standard in the daily execution of tasks and duties, the interaction with others and the overall approach to standards, practices and norms, by:
• Working well as part of a team or group
• Helping to Create and Contribute to Building a Trust Culture
• Taking responsibility and accountability for actions and results

If you would like to apply for this role, please click the apply now button or email Hannah Limond at hlimond@lpcommercial.com.au. Please note, only shortlisted candidates will be contacted

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services