Administration Officer

Karingal St Laurence Limited

LOCATION: Geelong, Victoria.

EMPLOYMENT STATUS: Full-Time, Ongoing

PAY RANGE: genU Training Enterprise Agreement 2021 - 2024 - $55,209 - $67,697.76 per annum + 11% superannuation

NOT FOR PROFIT: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2649 pa

Looking to work in an organisation that makes a genuine difference in people's lives? Come join the team at genU Training as an Administration Officer.

genU Training is a Registered Training Organisation delivering valuable, job-ready and nationally recognised qualifications and vocational short courses.

As the Administration Officer, you will deliver outstanding customer service to both internal and external clients, while providing essential administrative support to genU Training and other divisions, ensuring seamless coordination of resources and data entry for short and long course programs

The main responsibilities include, but are not limited to:

• Provide comprehensive administrative support for accredited training programs, including data input, coordination of course information, booking logistics, and managing student records.

• Handle customer service tasks such as answering calls, setting appointments, greeting visitors, and managing inquiries and bookings with a focus on high-level customer satisfaction.

• Execute general administrative duties encompassing office tasks, filing, correspondence, mailouts, invoice management, and resource ordering.

• Attend team meetings for professional development and maintain effective relationships with internal and external stakeholders.

• Ensure compliance with genU Training Policies, Procedures, and Work Instructions, demonstrating personal integrity and professionalism.

This is a full-time, ongoing position based at our Support Hub in Geelong, Victoria. Hybrid work model available.

Our ideal Administration Officer embodies a commitment to customer service and showcases exceptional interpersonal abilities. You will thrive as a collaborative team member while also possessing the capability to work independently when necessary. Additionally, we value proficient time management and organisation skills, and the adeptness to prioritise tasks effectively within a dynamic environment.

Essential requirements:

• Relevant administration qualification and/or experience in a similar reception, customer service or administration role in a fast paced setting;
• Proficency in the Microsoft Office Suite including Outlook, Word and Excel;
• NDIS Worker Screening Check, or a willingness to obtain;
• NDIS Worker Orientation Module Certificate of Completion, or a willingness to complete.

Please click APPLY to be redirected to our website for a copy of the position description outlining full details of this role.

Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day.  

genU staff have access to a range of benefits, including but not limited to the following:

• Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.

• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.

• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits

• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI. 

• Study Scholarship: all genU employees are eligible for a 20% scholarship towards undergraduate and postgraduate courses at Torrens University. 

• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period!

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details about the role of if you would like to discuss reasonable adjustments during the recruitment process please contact Nick Hallam at nick.hallam@genu.org.au or on 0466 217 818.