AddressMission Statement:
Provides Australia and New Zealand Operating Unit team with project, service, warranty and general administration support and clerical services. Ensures compliance with Hitachi Energy’s and customer's standards, procedures and policies.
Your Responsibility:
- You will build and maintain sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. Inter-faces with functional specialists, supply units and stakeholders as required. Man-ages LCS Service order process in a timely manner from quotation to invoicing and cash collection.
- You will perform project, warranty and service administrative activities implementing project procedures and tools and coordinates and monitors the completion of administrative tasks.
- You will perform general administrative and clerical activities including preparation of documentation, assisting in researching, compiling, proof-reading and editing reports, presentations, organizational charts, correspondence etc. Maintains records/databases/filing systems/archives in digital and hard copy format. Deals with incoming and outgoing correspondence and general enquiries via phone, email, web based portals or other means of company approved correspondence format. Performs general administrative and clerical activities including recording and distribution of meeting minutes, coordinating management meeting invitations, agenda and reminders.
- You will develop and prepare LCS Service and spares offers, including cost models and schedules with assistance from Sales, Operational and financial functions.
- You will coordinate, plan, schedule, and oversee LCS Service jobs with necessary resources, spare parts and logistics.
- For LCS Service projects, manages customer satisfaction by ensuring that Hita-chi Energy fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.
- You must manage all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the business’ tools and systems. Pre-pares documentation and assists in researching, compiling, proof-reading and editing reports, presentations, organization charts, offers, correspondence, etc. Maintains records/databases/filing systems/archives.
- You will cooperate and coordinate activities with other Hitachi Energy units and teams to harmonize activities and to maximize sales at every opportunity. Ensures the transfer of information and findings to the product/system Local Business Units for improvement of their processes and offerings.
- You must follow and complies with company health, safety, environmental and sustainability policies.
- Live the Hitachi Energy’s core values of safety, and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background:
- General and Service Industry administration in technology and electrical sector.
- 2yr experience in technology, electrical or related industry.
