Aipc - Administration Assistant

We have a strong student-centric, values-driven culture based on the guiding principle: “Empowering people to help others”. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities. We accept our role in fulfilling this purpose, working with responsibility, passion, expertise and skill, and you can be a part of this.   

Who are we?  

The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, youth work, relationship counselling and various business courses. AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives.   

Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students.  As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do.  

To find out more about us, please visit https://www.aipc.net.au/   

About the role 

Reporting to the Administration Officer, the Administration Assistant position is responsible for performing general administration and reception functions including:

• Answering incoming telephone calls & providing information or directing calls to appropriate staff members
• Responding to all general email enquiries
• Processing student graduation documentation
• Checking data accuracy to support reporting progression
• Maintaining computer databases, including inputting data and information into the Student Management System and other databases
• Processing, recording and dispatch of all student email assessments
• Collating and distributing survey and student information, where required
• Relaying messages to other staff members and other branches
• Maintaining tidiness of office/administration area
• Providing administrative support to other staff

Selection Criteria 

• Experience in using Word, Excel and Outlook
• Good keyboarding skills
• A pleasant disposition and polite telephone manner
• Customer service experience
• The ability to prioritise work, initiative, and good time management skills

To Apply:  

If this sounds like you, please submit your application by attaching your Resume and Cover outlining how you meet the requirements for this position.  

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  

We are an equal opportunity employer.  As part of our commitment to equity, we work to ensure a fair and consistent interview process.   We celebrate diversity and we are committed to an inclusive work environment.