APS5 Systems Support Officer

The APS5 Systems Support Officer is responsible for the support and administration of core organisational systems and databases.

This position plays a critical role in the coordination and operation of the systems used by the agency, particularly through providing system user support and developing, maintaining and delivering training programs.

Duties:

• Providing system user support for staff members across the organization.
• Developing, maintaining, and delivering training programs for the systems, along with documentation and manuals.
• Teach staff with skills in both general system use and specific business processes.
• Collaborating with internal stakeholders to enhance system functionality and improve business processes.
• Assisting with data cleaning, data migration, and the publication of records onto the online catalogue.
• Identifying potential system improvements and workflows based on collection management and data asset management practices.

Who we are looking for:

• High-level experience in the use, user support, and general administration of databases and reporting technologies
• Ability to provide staff training related to collection information systems and to problem-solve related staff queries.
• Ability to manage competing and changing priorities within a team environment and complete a variety of tasks within agreed deadlines.
• Highly developed oral and written communication skills appropriate for effectively communicating technical issues to non-technical staff and the ability to develop and deliver training programs to staff.
• Problem-solving and high-level analytical skills as they relate to problems experienced by business systems users.

Other notes:

• This is a permanent role based in Mitchell, free parking will be available.
• Part time arrangements may be considered.
• Please note you must have full Australian working rights to be eligible for this role.

Applications close on 6th of April 2024.

Like to know more?

To be considered for these positions, please submit your application using the appropriate link, ensuring a Microsoft Word version of your CV is attached. Alternatively, for a confidential discussion, please contact Sara Gamberini on sara.gamberini@hudson.com