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Form of workAbout Us
EST Clinic is a Melbourne-based aesthetic clinic dedicated to providing individualised treatment in a professional and caring environment. Founded by Dr Frank Lin, renowned Plastic and Reconstructive Surgeon, we strive to deliver beautiful, natural and achievable results, combining specialist medical expertise with scientifically proven skincare treatments.
Our flagship Melbourne City clinic is located at the heart of Melbourne CBD at 271 Collins St. This unique concept clinic, the first of its kind in the southern hemisphere, combines the luxury of the world’s leading active cosmeceutical brand, with a comprehensive range of cosmetic injections and skin and body treatments.
About the Role:
EST Clinic is seeking a full time / part time receptionist, fluent in Mandarin and English with a passion for customer service and client care.
The applicant must have excellent presentation and communication skills and be great at multitasking and working in an often-busy environment. A desire or passion for all things beauty, aesthetics, cosmetics and skin will make this applicant an appealing candidate for this role!
As the first point of contact for this high-end Cosmetic Clinic, you will naturally make patients feel welcome upon entry with your friendly, confident, and sympathetic demeanour. You are someone who enjoys working in a team environment but strives independently when challenged during a busy consulting session.
Pre-requisite: Bilingual in Mandarin/English and experience in customer services
Remuneration: Hourly rate + Superannuation dependent on experience.
Working Time: Full time/ Part time, MUST be available on Saturdays.
Start Date: Immediate start available.
Key Responsibilities:
- Warmly welcome and assist clients upon arrival, updating their information as necessary.
- Efficiently manage client inquiries, appointment scheduling, and handle phone calls with professionalism.
- Address client complaints or concerns courteously, escalating issues to the appropriate personnel when required.
- Maintain an organised appointment book to ensure optimal scheduling and coordinate with healthcare professionals to accommodate client preferences.
- Collaborate with clinicians, nurses, and doctors to meet both client needs and sales targets.
- Ensure the reception area is consistently clean, organised, and visually appealing.
- Effectively multitask and prioritise responsibilities, ensuring smooth operations during peak periods.
- Stay updated on skincare products, treatments, and services offered by the clinic.
- Maintain a consistently professional appearance and demeanour at all times.
- Proactively tackle challenges that may arise, including scheduling conflicts or client issues, by collaborating with colleagues to find swift and effective solutions.
Administrative tasks such as:
- Manage and organise client record
- Handle paperwork related to forms and photos taken etc.
- Assisting managers and clinicians when necessary
- Answering and returning phone calls
- Booking appointments for clients
- Reply emails and messages
Desirable skills and experience:
- Minimum of 1-year Cosmetic Clinic Receptionist experience and high computer and literacy skills.
- A passion for customer service.
- Interest in the cosmetic and skincare industry with a desire to promote and maintain existing client relationships.
- A genuine desire to provide high quality service to the doctors, clinicians and clients.
- Excellent organisational and time management skills
- A professional attitude and exceptional presentation
- Be a dynamic and quick learner
- Have Full Australian working rights
Additional requirements:
- Primary condition: fluent in Mandarin and English, both spoken and written.
- Previous experience in customer service and/or sales
- Have a strong interest and/or previous experience in cosmetics, aesthetics, beauty/skin care.
- Has a high standard and takes pride in one's presentation.
Only suitable candidates will be contacted.
