Business Manager / Practice Manager For A Cardiology Practice

Job Title: Business/Practice Manager forCardiology Practice

We are seeking a dedicated and professional individual to join our team as a Business/Practice Manager. The primary purposes of this role are to oversee the day-to day functioning of the practice, and the achievement of organizational and financial objectives set by the Directors. This will include the management of administrative staff, management of the business finances, and comprehensive coordination of clinicians to achieve the organisational objectives for the practice.

Key Responsibilities:

Finance & Administration

• Design and implement business plans and strategies to promote the organisation.
• Prepare and oversee budgets, cash flow, account payments, and financial planning to ensure the organisation meets its financial goals.
• Ensure all relevant aspects of billing are completed accurately in a timely fashion and in line with internal and external payer requirements.
• Monitor expenditure and consumables usage (as appropriate).
• Ensure all staff & clinicians have the tools to manage the efficient & effective delivery of their work.

Service Delivery

• Oversee and manage the day-to-day operations, workflow, and administration staffing to ensure business continuity.
• Work collaboratively with administration team and clinicians to plan, deliver and monitor the delivery of services to patients.
• Drive and participate in company projects as required and ensure ongoing stakeholder engagement in a culture of innovation and transformation.
• Commitment to meaningful change to improve our service, programs, processes, and operations and creates new value for all our stakeholders.

Stakeholder Engagement

• Lead and manage administration team members to maintain a high level of employee engagement.
• Work collaboratively with administration team and clinicians to ensure a culture of collaboration and teamwork.
• Promote a culture of continuous improvement and risk management in the workplace.
• Build staff confidence, trust & reward desired behaviour & performance.

People Management & Development

• Provide informal coaching and feedback to staff as required and undertake annual formal performance reviews within nominated timeframes.
• Provide administration staff with the training and development required to do their role, and demonstrate accountability, ownership, and commitment.
• Select and develop qualified team members that are the right cultural fit.
• Ensure adequate resourcing to support patient numbers in individual sessions.

Quality Management

• Manage patient complaints and feedback in a timely and professional manner, seeking assistance from the Director where appropriate.
• Collate, distribute, and monitor the monthly data, and ensure all actions are covered off with relevant stakeholders.
• Assist the Directors in ensuring the practice is compliant with the relevant state legislation.

Workplace Health and Safety Responsibilities

• Ensure safe working practices and obligations, as per the company policy and procedures for all personnel on site, including visitors, are adhered to maintain a safe working environment.
• Follow all policies and Management instructions with regards to working safely.
• Report all incidents, accident, or injuries within 24 hours to management using the appropriate incident reporting procedure.
• Report all Hazards identified with your work processes or working area using the appropriate Hazard report procedure.

Minimum Requirements:

Qualifications

• Tertiary qualifications in business, administration, or nursing.
• Sound knowledge of healthcare and regulatory body requirements.

Experience

• Demonstrated effective experience in a Management/supervisory role within health industry.
• Experience working within a Quality framework and understanding of auditing.

Critical Skills

• Demonstrated ability to lead and develop a high-performance team.
• Strong customer focus and quality service orientation.
• Intermediate to advanced computer skills with essential experience in Microsoft Office.
• Strong written and verbal communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving skills.

Qualifications and Skills:

• Proficiency in computer literacy and medical practice software (experience with Xestro is a plus).
• Strong attention to detail.
• Excellent communication skills.
• Demonstrated reliability and professionalism.

Personal Attributes: We value honesty and clear communication. Our ideal candidate shares these qualities and is committed to fostering a supportive work environment.

Work Arrangement: The role is anticipated to be part-time, but this can be discussed if more or less time is required. Specific hours are open to discussion.

We pride ourselves on being affable, fair, and honest. We deeply care about our staff and do everything we can to support them. We expect our Practice Manager to share these values.