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Form of workBusy mixed billing General Practice at Sumner Qld requires a Part Time/casual Medical receptionist to cover Thursday and Friday 1.30pm - 7.30pm, approx 12 hours per week plus some holiday and sick leave relief.
Purpose of position:
To organise appointments, maintain records and perform tasks in order to ensure smooth and efficient functioning of the practice and provide exceptional standard of care to our patients.
Responsibilities:
- Open and close the surgery as per set procedures
- To greet patients and other callers at the Practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures.
- To issue patients invoices/receipts and process Medicare and Veterans Affairs as required.
- To enter and update patient registrations in computer.
- To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- To deal with emergencies when necessary, following set procedures.
- Take prescription and other patient requests.
- Attend to account queries if possible or refer problem to Practice Manager.
- To exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure abnormal result policy is adhered to.
- Maintain reception area in a tidy and welcoming manner.
- Assist doctors and nurses by making phone calls, photocopying etc.
- Open and distributed incoming mail and faxes as per procedures.
- Prepare and post outgoing mail daily.
- Fill in shifts when staff away on holidays and sick leave.
- Batching Medicare and Veterans Affairs.
- Balance daily receipts.
Other duties:
- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of waiting room, doctors consult rooms and tea room etc. when necessary.
- To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
- Knowledge of occupational health and safety principles including infection control.
- Consistently be aware of OHS requirements and comply with them.
Expected behaviours and personal attributes:
- Excellent interpersonal and communication skills.
- Be always well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise, with attention to detail.
- Demonstrate commitment to ongoing professional development
Desirable Experience:
- Basic knowledge of MS Word and Excel.
- Experience in Medical receptionist/secretarial role.
- Knowledge of Medical Director and Pracsoft software preferred
Other features:
- May be requested to have some vaccinations.
Please forward CV and covering introduction letter to *******@jamboreemedical.com.au
