Address
Form of workAs a prominent name in the insurance distribution space, Insurance House is a well regarded and highly successful broking brand. Led by our values, Insurance House is dedicated to achieving positive and successful outcomes for our clients and our people.
As a Claims Consultant, you will work closely with brokers and clients, assisting with end to end claims management in either motor or general property.
About the Role
Our Claims Consultants are referred to as Claims Relationship Managers at Insurance House and are responsible for managing a portfolio of motor claims, where they will act as an advocate for the insured.
Day to day will be made up of the following activities
- Ensure positive stakeholder interaction with brokers, clients, insured’s loss adjusters, underwriters, carriers and cover holders
- Provide accurate technical and general advice to clients with respect to policy product coverage across a range of commercial and personal product lines
- Prepare claims activity reports for management as and when required
- Work with service providers in a timely and professional manner throughout the claims cycle
About You
With an understanding of the claims process and ideally, previous experience in similar role, your knowledge lies within the motor claims space.
Your highly effective negotiation and communication skills will ensure you deliver best possible outcomes to all clients and establish strong professional relationships with key stakeholders.
You work well in a team environment, have exceptional time management skills and don't mind asking for or offering a hand when it's required. You're results driven, comfortable using multiple systems have strong emotional intelligence. Your resilience, rapport building skills and adaptability will have you not just succeeding in this role but loving it too!
About Us
Founded in 1983 in regional Victoria, Insurance House has always been a known and trusted brand in Insurance. Dedicated to the delivery of exceptional service to clients, we are also acutely aware of our responsibility to our people. With 250 staff across 20 offices nationwide, we are also represented by another 66 authorised partners of our brand and the 240 staff they employ.
As of August 2022, Insurance House became wholly owned by Steadfast Group. Steadfast is the largest general insurance broker network across Australasia and is fast expanding its interest in the global markets. As a public company, Steadfast operates with utmost accountability and pursuit of excellence. Steadfast's scale and strength shape its value proposition to its people and its clients.
Insurance House is incredibly proud to be a significant contributor to the success of Steadfast Group as well as to benefit from it.
