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Form of workWhy NCI?
NCI is Australia's leading Trade Credit Insurance Broker. We work with organisations from many industries to protect their profitability and have been doing so for over 35 years!
Employing nearly 200 staff, we have branches throughout Australia, New Zealand and Southeast Asia. NCI provides specialist, value-added trade credit related services to an extensive client base across an array of industries and markets.
Owned and backed by Steadfast Group Ltd, an ASX 100 company, we have excellent supports in place yet still have the culture of a tight-knit community. We pride ourselves on our inclusive values and this is reflected in the way we conduct our business with all stakeholders.
About this role
At NCI, our clients are at the centre of everything we do. This is an excellent and rare opportunity for a Client Service Manager (CSM), to take over an existing portfolio of clients to ensure that they are serviced to the highest possible standard. Key to your success will be the ability to retain and renew our existing clients' policies whilst identifying potential cross selling opportunities. You will also need to develop relationships with underwriters and have the ability to communicate effectively at all levels. This role involves a large degree of travel (within Brisbane) in order to service your existing client base (car allowance or vehicle will be provided).
About you
To succeed in this role you will need to demonstrate prior experience in a face to face Client Service/customer retention role. Experience in a professional, business to business environment will be highly regarded as will knowledge of insurance and/or trade credit. In addition, you will be comfortable in a fast-paced environment that requires regular touch points with your clients. Our products and services can be complex so the ability to pick up new concepts and explain them will be essential. You will be a confident communicator.
What we offer
NCI provides a competitive salary and commission structure, a wonderful work environment, additional leave, paid parental leave, volunteer days, team lunches and more! We are focused on career development opportunities for our employees and people who join us often stay for a long time! Our leaders are caring, we work hard and we have fun doing it. Visit our website https://www.nci.com.au/careers/ to find out more.
Application and questions
To apply, please review the attached position description before submitting a cover letter and resume that addresses why you would like to join NCI and what you could bring to the role. For a confidential discussion about the role, you are welcome to call Gina on 1800 882 820.
