Client Services Manager | Commercial Cleaning

CLIENT SERVICES MANAGER 

We are a rapidly growing, mid-sized Commercial Cleaning company with branches in VIC, NSW, QLD, SA & WA. Our business has been growing by 50% each year since inception which has created a great opportunity for a new CLIENT SERVICES MANAGER .

This key role involves establishing & managing client relationships & cleaning standards of several venues which will make up your portfolio. 

The main responsibilities of the role will be;

•    To meet with each client weekly and gauge feedback on their level of satisfaction

•    To perform a physical inspection of the cleanliness of the facility.
•    To work with the cleaners to improve on the standards where necessary.
•    To change over cleaners on the site should the need be.
•    To start up new sites with the cleaners if the job falls into your weekly portfolio area.
•    Send site inspection reports to cleaners and site supervisors

The ideal candidate will have the following attributes:

•    Cleaning Industry experience preferred (but not essential)
•    Previous Account Management experience (essential)
•    Demonstrate the ability to work in a high-paced environment
•    Strong time management & organisation skills
•    Highly developed verbal & written communication skills
•    Ability to build rapport quickly and follow through on requests
•    Genuine desire to go the extra mile to keep their clients happy

•    Highly developed verbal & written communication skills
•    Intermediate MS Office (Word, Excel & Outlook) skills
 

Should you wish to apply for this great opportunity, please click apply.