Client Support Officer / Receptionist

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia. We believe in creating opportunities so all Victorians have the choice to access essential primary health care services.

• Work for a national iconic charity supporting the health and wellbeing of remote, rural and regional communities with access to salary packaging
• Provide administration support to the RFDS Health Group in Robinvale
• Permanent, part-time 0.6 FTE: Wednesday – Friday

The role:

The Client Support Officer/Receptionist a valuable part of the team as the first point of access for the community. They are responsible for the administration support of the RFDS Health Group, and other RFDS Victoria programs, as directed. They take a detailed approach to administrative and reception tasks including managing appointments and logistics for visiting clinicians, processing payments and Medicare billing.

The Client Support Officer/Receptionist will take a continual improvement approach to ensure the clinic bookings, appointment and billing processes and associated systems operate efficiently and effectively. Customer service and the provision of a person-centered service will be prioritised at all times, to enable exceptional standard of care.

Task and responsibilities include:

• Facilitate client bookings including exercising confidentiality regarding client care and clinic
• Greeting clients and other callers to the clinic
• Making appointments for follow up treatment and management
• Issuing client invoices/receipts and medicare bulk billing as required
• Taking prescription requests from clients and coordinating client needs with the GP’s
• Providing accurate and timely record management
• Maintaining and updating client information
• Opening and closing the clinic as per procedure
• Maintaining the cleanliness of the reception areas and general housekeeping
• Assisting clinic staff, while following policies and procedures including emergency management
• Communicating with external healthcare stakeholders as required

Qualifications and experience required:

• Experience in administration and management of appointment books
• Excellent computer skills and experience with Microsoft Office and client management software
• Experience with problem solving and troubleshooting
• Highly developed communication and interpersonal skills
• Completion of an accredited medical receptionist course/ knowledge of medical terminology (desirable)
• Knowledge of Best Practice or other Medicare Practice software and medical equipment (desirable)
• CPR/Triage training and/or experience (desirable)
• Training and/or experience in Medicare item numbers, worksafe Victoria and TAC billing(desirable)

What can working for RFDS offer you:

• Work for Australia’s most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
• Work for your community as an integral part of a team providing high-quality primary healthcare
• Access to salary packaging for all employees
• Great parental leave benefits

Mandatory vaccination policy:

As part of the application process, you will be required to provide evidence of vaccinations including Covid * 3 and annual Influenza.

All positions are subject to a National Police Check and holding a Working with Children Check

How to apply