AddressFull time contract role to 30 June 2026
Working between the hours of 7.30am - 5.30pm weekdays
THE CLIENT
Regional Housing is a tier 1, not-for-profit organisation managing crisis, transitional and long-term social housing as well as a range of complementary support programs across regional Queensland. Our vision of ‘every person has a home’ is at the core of everything we do. We are passionate about helping the most disadvantaged in our community. With an enviable and positive team culture, strong systems and supports, and a professional approach to all aspects of business, Regional Housing has earned a reputation as an employer of choice.
At Regional Housing we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disabilities.
Please visit our website at https://www.regionalhousing.org.au/ to find out more about us.
ABOUT THE POSITION
The Client Support Officer, under direction of the General Manager (Support Services), and in line with Regional Housing policy, procedure, and relevant operational and funding guidelines, is responsible for providing assertive outreach and greater coverage in public spaces to respond to local need, identifying and supporting people across the local geographic area of Bundaberg. The position ensures an effective intake process, professional and compassionate assessment of customer needs and appropriate advice, support, or referral, dependent upon that need. The position is a significant role in the advocacy and support of customers in crisis, using a structured case management approach, with community engagement and relationships with key internal and external stakeholders critical to the success of the role..
Selection Criteria
- Support strategic direction through a combination of relevant experience, training and/or education in the area of human services
- Relevant experience in provision of outreach services and the ability to work independently and remotely in a safe, professional, and customer-focussed capacity
- Achieve results through the ability to provide effective case management and accurately maintain customer and agency records through good time management and organisational skills
- Support productive working relationships by building and sustaining positive relations with internal and external stakeholders
- Display personal drive and integrity by applying relevant legislation, policies, and procedures
- Communicate with influence, both written and verbally, by communicating clearly and effectively in the delivery of quality customer service through effective interpersonal, compassionate, and empathetic people skills with a mature and calm approach to managing customers in crisis or distress
- Demonstrated ability to work effectively and respectfully with Aboriginal and Torres Strait Islander people within their community
- Good computing skills across the range of Microsoft products and the ability to quickly assimilate knowledge of new computing and other systemss
ESSENTIAL
- Must hold a current Drivers licence
- Successful pass achieved on Pre-Employment validation and assessment including but not limited to Police Check, employment history and background check, qualifications, and skills validation
- Successful pass achieved on Queensland’s Working with Children Check - Positive Notice Blue Card issued by Blue Card Services
- Clearance achieved on NDIS Worker Screening Check (or state equivalent)
- Current First Aid Certificate, or the ability to acquire same
HOW TO APPLY:
If you have the above skills and are looking for an exciting and rewarding career, please apply now and attach your resume and cover letter outlining your relevant skills and experience.
All applications are held in the strictest confidence. Only shortlisted candidates will be contacted.
The recruitment for this position is being exclusively managed by EastCoast HR Group, for more information don't hesitate to get in touch with Michalle Faulkner, Ph: 07 5443 6022 or *********@eastcoasthr.com.au.
