AddressWeeroona offers flexible services for people with a disability and their families in the Gympie region. Founded in 1989, we offer direct support, support coordination and facilitate group activities.
We are seeking a Client Support Officer (Facilitator) to join our team to conduct our support worker rostering and provide exceptional customer service to our participants with disabilities and their families.
We embrace diversity and strive to create an inclusive and equitable work environment. We encourage individuals from all walks of life, including those from underrepresented groups, to apply for this position. We are committed to providing equal employment opportunities and fostering an environment where everyone feels valued, respected, and empowered to contribute their unique talents.
About the role:
You will be responsible for:
Developing effective, respectful working relationships with individuals, families and businesses to develop responsive support options.
Developing and implementing Individual Support Plans / Service Agreements for new participants or existing.
Training, supporting and educating Support Workers to ensure services provided are to Weeroona and the NDIS standards.
Engaging with Support Coordinators/Participants to ensure service provision is correct and within the participant’s allocated NDIS funding.
Monitoring the rostering and scheduling of support workers to meet participant requirements (this includes backfilling of shifts).
** The successful applicant must be willing to participate in an on-call roster. This typically looks like one week on, one week off.
What's on offer?
We offer a flexible working environment with negotiable hours, start and finished times. Ideal hours for this position are 8.30am - 4:30pm, Monday to Friday.
Salary sacrificing options are available for full and part time employees.
You will be given the opportunity to undertake professional development, personalised training and contribute to the growth of the organisation.
About you:
The essential requirements prior to starting in this role are a Disability Workers Screening Card, Working with Children Check Positive Notice Blue Card and completion of the NDIS worker modules, Quality, Safety and You and the Worker Induction.
You should have:
- Previous demonstrated experience working in the human or community services sector.
- A strong understanding of, or the ability to rapidly acquire an understanding of, the NDIS system including funding requirements.
- Well-developed communication and interpersonal skills including negotiation and problem-solving skills.
- Organisation skills and the ability to meet deadlines.
- Strong financial literacy skills.
- Intermediate to advanced Microsoft Office skills.
What makes a good Client Support Officer (Facilitator)?
We encourage applicants who may not meet all the listed criteria to still apply, as we value diverse perspectives and believe in providing opportunities for growth and development within our organisation.
A good Facilitator is someone who:
- Shows empathy and treats people with respect.
- Builds positive relationships with a variety of different participants and empowers their supported participants to be independent.
- Is goal orientated and can manage their time effectively.
- Problem solves, looking at their supported participant’s whole life and knowing that great outcomes only come with great teamwork.
- Is highly adaptable, organised and has great attention to detail.
- Understands or has a willingness to learn the NDIS system and plans.
To apply:
Applications for this position should be made through Seek. You will be asked to upload a cover letter detailing how you meet this role's requirements, as listed in the About You section.
