Clinic Receptionist/Administrator

About SereneKids Therapy:

Welcome to SereneKids Therapy, located in the vibrant Kingsgrove, NSW. We specialise in paediatric occupational therapy, helping children aged 2-12 unlock their full potential. Our clinic, nestled near convenient public transport and cozy cafes, offers a dynamic and supportive environment for both our clients and team members. Join us and be part of a mission-driven team dedicated to making a positive impact on children's lives and their families.

Who We Are Looking For:

We're on the hunt for a dedicated Clinic Receptionist/Administrator to be the welcoming face and organisational backbone of our clinic. This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and possesses a friendly, service-oriented demeanor. Your primary responsibility will be ensuring our clinic operates smoothly and efficiently, providing top-notch administrative support and a warm welcome to our clients and their families.

Key Responsibilities:

• Serve as the first point of contact for clients, greeting them in person and answering incoming calls with a friendly and professional manner.
• Manage client bookings, inquiries, and administrative tasks with precision and care.
• Scheduling appointments efficiently to optimise therapists’ schedules and client satisfaction.
• Managing client records and documentation with attention to accuracy and privacy.
• Providing administrative support for billing and insurance claims processing.
• Support the clinic director and therapists by handling additional administrative tasks as needed.
• Maintain the clinic’s cleanliness and ensure supplies are well-stocked.
• Assisting in the coordination of clinic events.
• Assist in managing social media presence and contribute to the clinic's growth initiatives.

What We Offer:

• A supportive, engaging team environment that values fun and collaboration.
• The opportunity to build valuable skills in a healthcare setting.
• Flexible working arrangements, starting part-time with the potential to transition to full-time based on workload.
• The chance to make a real difference in the lives of children and their families.
• A family-friendly workplace with a strong focus on work-life balance.
• Regular team-building activities and a culture that celebrates diversity and inclusion.
• Competitive salary package with opportunities for advancement based on performance.

What You Will Bring:

• Prior experience in administrative roles, preferably within an allied health clinic.
• Exceptional communication and organisational skills, with a knack for multitasking.
• Proficiency with practice management systems (e.g., PracSuite, Halaxy, Cliniko) and tech-savviness.
• Strong proficiency in Google applications and the ability to learn new software quickly.
• Excellent telephone etiquette and the ability to manage multiple phone lines.
• A proactive approach to problem-solving and the ability to handle confidential information with discretion.
• A positive attitude and the ability to work well under pressure.
• An interest in contributing to social media and marketing efforts.

How to Apply:

If you're passionate about making a difference and eager to join a team where your work truly matters, we'd love to hear from you. Please send your resume and a cover letter detailing your experience and why you're a great fit for SereneKids Therapy to ******@serenekidstherapy.com.au or click APPLY now.

Important Note:

This position will initially be part-time, with the possibility of transitioning to full-time. We seek a dedicated individual eager to commit long-term to our team, specifically within an administrative capacity. Candidates interested in a stable and evolving administrative role are highly encouraged to apply. Please note, this role is best suited for individuals not currently engaged in studies, as we require full attention and commitment to the responsibilities and potential growth opportunities within the role.

Application Deadline: 29th of March 2024

Join SereneKids Therapy and become part of a team that's dedicated to creating a supportive and nurturing environment for both our clients and staff. We can't wait to welcome you aboard!