Customer Experience Manager

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business, with the culture of being a market leader of community lifestyle developments - you'll be surprised by all the opportunities you'll find.Ingenia Communities owns, operates, and develops a fast-growing portfolio of holiday parks and residential communities. We employ over 1,400 people across 120 parks and communities, as well as two corporate offices in Brisbane & Sydney. What's on Offer?Competitive salary package + bonus6 Months Paid Parental LeavePaid Volunteer Leave as part of giving back to the local community.Staff discounts on our Ingenia Holiday Parks About the RoleWith a number of exciting projects and developments in the pipeline, our Development team is looking for a Customer Experience Manager to primarily support our over 55's Lifestyle Community in Beveridge. This opportunity will be site based & see you coordinating the handover and delivery process of new home settlements to ensure that all customers are provided with a seamless transition into the Community. This is an opportunity for an individual with administrative experience who has an interest in real estate sales and providing great Customer Experiences. Key AccountabilitiesAct as a key point of contact for the customer from contract exchange through to settlement and the completion of applicable warranty periodsActively drive positive relationships with external stakeholders including coordinating with our builders onsite to enhance external networks & ensure commercial outcomes for IngeniaResponsible for quality control inspections on completed new homesManage and coordinate pre-settlement inspections, settlement and post-settlement maintenance procedures, including 90 day maintenance inspectionsAssist residents with all questions and reasonable requests in relation to the purchase of their new homeInput all home maintenance and warranty related information, data, updates and/or issues into the CRM databaseTrack and identify outstanding maintenance items against assigned projectsEnsure that residents are informed of necessary dates, changes and information relating to their new home purchase, maintenance period or warrantyNegotiate and resolve disputes in a professional mannerPerform administrative duties as requiredMaintain professional conduct at all times, acting as an ambassador for Ingenia Communities About YouStrong computer literacy skills (MS Office, Outlook and Excel)Knowledge and use of Microsoft Dynamics CRMPrevious administration experienceCustomer service oriented with strong interpersonal and presentation skillsStrong attention to detail in defect managementHighly presentable with the ability to communicate with a variety of stakeholdersStrong organizational skills with a proven ability to work to deadlinesArticulate and well spokenProactive team playerConfident and proficient at dealing with peopleHigh level of ethics and integrity in all dealingsAttentive listenerPlease note that to be considered for this role you must be able to work in Australia and be able to provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.