Customer Service Administration Assistant

We would love to hear from you if you - 

•  love helping people over the phone,
•  have exceptional attention to detail, and 
• would like to work in a small, friendly office with onsite parking.

At Local Building & Pest Inspections, amazing Customer Service is at the centre of everything that we do.  We are a leading company providing professional building and pest inspections throughout Southeast Queensland. Our business is built on our amazing customers, and we want to exceed their expectations at every touchpoint.

As a Customer Service Administration Assistant, you will play a crucial part in ensuring that our customers are always greeted by a friendly staff member who can resolve their issues quickly and confidently.

Whilst experience in the building industry is not required, experience providing phone-based Customer Service or sales would be highly regarded.  

Key areas of responsibility

Customer Service

• Delivering exceptional Customer Service to internal and external customers via phone, email and chat bot, providing accurate and correct information promptly.
• Communicating in an engaging manner that is always a clear and concise delivery of the message.
• Building strong relationships with all internal and external customers.
• Resolving any issues in a timely manner.

Scheduling 

• Co-ordinate all details for incoming jobs and end to end management of jobs from booking to completion.
• Assigning the correct personnel for each job and arranging the technicians' schedules for efficiency.
• Managing annual jobs and ensuring that they are completed within given timeframes. 

Other tasks 

• Proofreading incoming reports and sending them to clients.
• Providing support to on the road technicians.
• Following up on payments and job completion.
• Managing your daily workflow, prioritising urgent tasks 
• Assisting with other administrative tasks as required.

About the role

This role is based at our Daisy Hill office. On site parking is available for all staff. This role is Part Time (25.5 hours per week).

About Local Inspections

Local Building and Pest Inspections specialises in providing pre-purchase inspections to clients who are purchasing property.   In addition, we provide other related building and timber pest inspections.

Local Inspections is a progressive, family-owned company that is constantly growing and evolving.  

To be considered for this role you must have the following skills / attributes -

• Positive attitude, 
• Excellent organisational skills, with the ability to multitask and prioritise without guidance.
• Confidence learning new software and able to enter data quickly and accurately.
• Attention to detail at a very high level.
• Competency in digital technologies / systems including MS Office 
• A team player with high level of accountability as well as the confidence to work autonomously.
• The ability to work in a fast-paced environment and be able to cope under pressure.
• The drive to deliver outstanding Customer Service.
• The adaptability to work in an ever-changing environment.
• Sound problem solving and decision-making skills.
• Proven track record of reliable attendance to previous employment.

Experience

• Proven Customer Service experience with a track record of providing exceptional Customer Service at every opportunity is essential.
• Experience working in a phone-based role in Customer Service, support or sales would be highly regarded.
• Service M8 experience would be beneficial but not essential.

Next Steps

If you love to assist customers over the phone in a fast-paced environment, have exceptional communication, Customer Service and organisational skills and want to work in a friendly, supportive office environment, please send your resume with a cover letter today.  Your cover letter should address your suitability to this role. 

Please note that only applications with a supporting cover letter will be considered.