Customer Service And Administration Consultant

Join a fantastic and rewarding salary packaging and novated leasing provider located in Melbourne's CBD in a full time permanent position. The role is a blend of Customer Service and Administration however the main focus of the role is on the administrative aspects. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed!
What in it for you:

• Competitive entry-level salary $61,500 p.a. plus super
• $300-$600 monthly incentive based on company performance
• Comprehensive training and development including full training for the role
• Industry leading benefits including 3 extra paid leave days off between Christmas and New year,
• 20 weeks paid parental leave with super contributions up to 12 months,
• Discounted health insurance, massages every month and $295 to spend on your health wellness each year
• Salary packaging and novated lesaing available plus much more
• Excellent career development opportunities and strong investment in your career growth
• Dynamic, vibrant & passionate team who celebrate the small and large wins together

About the Role:
As a Customer Service and Administration Consultant you will work within a friendly and supportive team-oriented environment where you will play a key role in providing administrative and Customer Service support. The role is based within the comapany's Fleet Operations team and is involved in supporting the team and customers from an administrative perspective.
Your responsibilities will include:

• General administrative duties including responding to emails, data entry and mail processing
• Organising registration payments, ordering fuel cards, updating client information and file loading
• Responding to customer requests and delivery excellent results in a timely manner
• Processing invoices on an ad-hoc basis
• Assisting customers with general queries via phone - this is a triage function and your main responsibility will be to direct enquiries to other teams within the business (approx 5 calls a day)
• Display a strong work ethic

Hours: This is a full-time permanent role working 8.30am - 5.00pm Mon Fri. This role requires you in the office all five days in the office. You may also be required to work on non-national publich holidays and would receive time in lieu for these days.
Start Date: Flexible start date.
Skills and Experience:
Our client is looking for someone with previous experience in an administrative environment who is also comfortable answering a small number of phone calls a day. If you bring experience in financial services or are a recent graduate looking to make your first step, we encourage you to apply!

• Must have experience in a Customer Service or administrative environment
• Excellent written and verbal communication skills
• Strong PC skills and ability to work on computer-based applications
• High level attention to detail is a must
• Previous experience in a financial services setting would be highly regarded

Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
administration, Customer Service, admin, data entry, finance, financial services, banking, credit, insurance, basic, Customer Service, call centre, call center, inbound, outbound
Education
Secondary School/High School