Customer Service Officer (Freight Forwarding)

Our Client:

Is a reputable boutique International Freight Forwarding company with over 25 years experience and stability in the industry.  They pride themselves in their commitment to excellence, employee engagement and ownership to create and inclusive and supportive workplace.

Working in a vibrant, collaborative team environment offering flexible working conditions (work from home and office) 

A strong work ethic and determination to succeed is key - this could be the role for you.

The Role:

Based outside of the city fringe (with parking available), you will be managing shipments from customer enquiry to placing order and keeping the customer updated on the status of the shipment.  

Your Customer service Or Sales Support experience within forwarding is integral for this position. That experience speaking with customers over the phone and email is key to developing relationships.

Key Responsibilities:

• Managing a portfolio of key customers
• Customer service - Assist with enquiries, process orders
• Expedite customer orders for LCL, FCL, FAK into Australia
• Order status management - Update system, provide weekly status reports to clients
• Liaising with overseas offices/agents on a daily basis via email/phone
• Preparing quotations as required
• Work closely with operations, monitoring the shipments to ensure they move as booked

Who you are:

• Minimum 3+ years' experience in Customer Service or Sales Support (liase with customers over telephone and email, processing orders/enquires)
• Freight forwarding/Transport experience (Advantage)
• EDI Cargowise one experience
• Strong telephone influencing skills and excellent phone manner
• A "Can do" attitude and willingness to learn
• Intermediate to advanced Microsoft skills – particularly Excel

On Offer:

Offering flexible working conditions (work from home and office).  Modern offices and Gym in the building (Membership) is included as part of the employee incentive program

Excellent remuneration package is on offer for the successful candidate. Based on your experience.