Customer Service Officer

• Competitive hourly rate of $30-40/hour + superannuation
• 3 month contract with a possible extension

The ClientWe are working with a department in the Government who are seeking motivated and customer-oriented individuals to join their teams as Call Centre Operators/Customer Service Representatives. 

The Objective

To provide excellent Customer Service and assist both corporate customers within a shared services contact centre environment. The role involves offering initial guidance and support regarding finance, human resources, and technical systems inquiries. Additionally, it entails maintaining accurate records in the customer enquiries database as part of our customer relationship management system.

The Role
As a successful Customer Service Officer your duties will include but not be limited to:

• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
• Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
• Maintaining currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
• Maintaining accurate data records in a customer management system.
• Hours: Monday to Friday 7 hours per day 

  
Key skills and attributes:

• Excellent verbal and written communication skills
• Previous experience working in a similar Customer Service environment 
• Ability to works towards KPIs

How to Apply
If you have experience working within a similar role, please click "APPLY NOW" for immediate consideration. For a confidential chat, please contact Gayara on 0401 567 ***.
Additional information

• Competitive hourly rate of $30-40/hour + superannuation
• 3 month contract with a possible extension