Address
Form of work
Salary
About You
- Friendly, patient and willing to help our non-English speaking clients
- A strong work ethic and a positive attitude
- Passionate about diversity and multiculturalism
- Experience in providing a high level of Customer Service, preferably in a Contact Centre environment
- Great attention to detail & excellent written and verbal communication skills
- Thrive in KPI-driven environment and work to a highly structured schedule
- Assist our non-English speaking clients by connecting them to an interpreter in their language, and then to a third-party service
- Manage inbound calls, register and allocate interpreters within targeted time frames
- Create invoices and accurately record data
- Meet Key Performance Indicators including average handling time, adherence and quality assurance targets
- Deliver a high-quality Customer Service to a culturally diverse community
Please note applicants must be an Australian Citizen and will be required to undergo a Security Clearance.
For consideration, please Apply Now or for further information please call Harley (Recruitment Consultant) on 03 8632 9***.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
