Customer Support - Level One - Enterprise Customer - Saas

Protecht is redefining the way the world thinks about risk. We help our customers create exciting opportunities for growth by transforming the way they understand and manage risk. We know that risk and reward are intrinsically linked, and brilliant risk management is the fuel that drives us all to reach new heights.
Our cloud-based SaaS platform – Protecht.ERM – is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today.
Protecht are going through tremendous growth, and we are seeking new talent who are passionate, inspired by change and keen to make a difference. At Protecht, we all share a common purpose to work in line with our company values: Be the Pioneer: Human Connections; Embrace taking Risks and Empower People.
We are seeking a Technical Customer Support Engineer to join our Sydney Team on a full-time basis and be the first point of contact for our external customers and provide software application support. As an integral member of our Support team and report to Head of Customer Support, the Technical Customer Support Engineer is responsible for troubleshooting customer queries using SQL, Java Script and Linux.
This role would suit those who are passionate about supporting customers, tech savvy and having working knowledge of web-based solutions ideally gained in a tech company.
This role is on a flexible roster - start early 7am or finish later 9pm.
If you are interested in joining us, along with your previous experience in a busy Customer Support team, then we want to hear from you. Our ideal Technical Customer Support Engineer candidate has:

• At least two years’ experience in a similar role providing Customer Support
• Proficiency in SQL and Java script would be ideal
• Exposure to BI and data visualisation
• Be a customer advocate and drive amazing customer service to our external customers
• Ability to explain customer enquiries in a clear and easy to understand way to a tech and non tech audience
• Problem solving skills - the ability to think outside the box with a desire to learn and improve
• Outstanding communication and stakeholder management experience
• Experience working in a B2B, or SaaS environment would be highly regarded
• Provide support to our customers and take ownership of query and drive them through to resolution
• Flexible, collaborative approach to working with broad cross-functional teams

Why Protecht?
Join a positive and friendly culture where learning is valued and supported. We empower our people through leadership, training, knowledge-sharing, and mentorship. We also offer several benefits that might interest you:

• Highly flexible culture
• Super supportive and learning environment
• Enjoy a friendly environment with a tight-knit team
• Reward & Recognition – you could be our ‘Unsung Hero’
• Annual Performance Bonus
• A strong focus on work / life balance with access to Birthday leave, bonus days, paid parental leave and long service leave
• Competitive remuneration
• Employee Referral program

Sound like you?
If you want to be part of brand that is going through tremendous growth and work with great people, then hit the apply now button!
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