Dental Front Office Coordinator

About the Position

This is a great opportunity for a Clinical Coordinator to join our team, in this significant role within our practice.  We are seeking someone who is confident and capable in coordinating multiple duties and supporting our highly skilled clinicians with day-to-day duties, so we can continue to grow and thrive.

About YOU

You will be a professional and approachable  communicator, someone who enjoys getting to know people, who is also empathetic and patient. You will be innovative, adaptive and flexible, a team leader with a growth mindset. Someone who loves to learn and problem solve in a fast paced environment. Your previous experience will demonstrate you have exceptional attention to detail and can move from one task to the next with grace. You will have a passion for dentistry and all that the latest technologies have to offer. You are ambitious (this role can lead into a Practice Manager position for the right person).

What we are looking for in our new Front Office Coordinator!

• An excellent communicator both verbal and written, with the ability to explain complex dental procedures in a clear and concise manner.
• A collaborator & team player, who works effectively with the dental team to ensure patients receive exceptional customer service through their journey.
• A positive role model with exceptional interpersonal skills and the ability to build rapport and establish positive relationships with patients and the dental team.
• A creative problem solver with strong organisational and multitasking skills
• A detail oriented person, to manage schedules, coordinates appointments, and handles financial transactions accurately.
• A motivated person who aims to exceed expectations 
• A growth mindset that enjoys the challenge of growing while learning and building on their current skills in a supportive environment.
• Confidence to give input into clinical operations at the practice.
• A reliable support person who can train and develop the reception team.

Requirements:

• Previous experience in a dental practice or healthcare setting is essential.
• Experience as a chairside Dental Assistant, (Cert III / IV Cert  preferred) 
• An ongoing commitment to professional development.
• Proficiency in dental software and computer systems.
• Knowledge of dental terminology, treatment procedures, and dental insurance processes.
• Experience with Momentum Management/ Prime Practice/ Savvy Dentist  systems.
• Experience in verifying insurance coverage, process claims, payment plans and assist patients in understanding the financial aspects of their treatment plans.
• Police Clearance
• Working with Children's Check

Your day will look like:

• Answering phone calls and scheduling appointments
• Receiving payments
• Liasing with dental laboratories
• Assistance with treatment planning and referrals
• Conversing with our lovely community of patients
• Management of business workflows and processes
• Dental Assisting to relieve DA staff or support when extra staff are needed

So, why US?

• Learning & Development - 
•  across all roles,  we encourage development professionally and personally.
• Reward for your work - we pay well above award wage
• You'll receive assistance from an experienced supportive team.
• We support honest, open and collaborative communication.
• We invest in our people and their careers - we love helping and watching our people grow!
• You'll work in an established practice with a team who want to be here 🙂

Our clinic is one of the longest standing dental practices in the heart of Essendon, & has cared for generations of families with respectful service. We offer comprehensive dentistry, including restorative, orthodontics, cosmetics, implants, all with digital workflows and technology (photography, xrays and scanners).

Does this sound like you? If so, we should meet! 

Click Apply Now to submit your application. Please note, due to the busy nature of our practice we can not accept telephone calls in regards to this role at this time.