Director Of First Impression / Medical Reception

[JOIN THE TEAM AT UNDEFEETED PODIATRY]

Undefeeted Podiatry currently has clinics located in Craigieburn & Gladstone Park, due to rapid growth and expansion we are thrilled to be looking for an additional Director of first Impressions (Medical Receptionist) to join our team.

This is more than just a job and here is why: 

• We focus on bringing out the best in our team members, 
  knowing this will result in the best experience for our patients.
• Expand your talents! 
• You will enjoy regular in-house mentoring and training.
• Join a family! You become part of a very strong and connected team,
  we are a group that support and looks out for one another.
• Your opinion matters! You will become a key advisor in how we can 
  deliver better services to patients and the community.
• You will be exposed to a variety of administration duties.   This is a fast paced and challenging role

So, what are we looking for in our newest team member?

• As we are fast paced you must love meeting and getting to know new people.
•  Somebody who shows initiative, aiming to be productively and make contributions within your role.
•  Be flexible and able to adapt to a changing environment; we love to innovate!
• Thrive on a fast-paced work environment and have a remarkable
  ability to multi task.
• Pride yourself on your presentation and maintaining a clean 
  environment.  Be willing to do any necessary tasks, such as spot cleaning, to keep our space beautiful.
• Work independently with confidence and integrity.
• Prioritise your time and work efficiently.
• Communicate well and have a friendly phone manner. 
• Capable and confident with computers and willing to use a 
  variety of software applications to streamline operating systems.
• Enjoy helping people – always be willing to go the extra mile, nurturing patients through their journey and actively participating in the success of the clinic.
•  Communicate openly; be happy to discuss daily actions, challenges and opportunities within your role.
• Embrace regular reviews and value improvement.
• Follow existing systems and procedures.
•  Be able to plan and provide structure for others.
• Proficient with the use of the English language.
• Reliability and eye to detail is paramount to the team.
• Be willing to have fun with regular team outings, we enjoy luncheons, dinners and other social events such as mini gold, go karting, bowling and much more. 
   

Position duties:

• Welcoming clients to the clinics
• Booking new appointments 
• Scheduling follow up appointments 
• Answering incoming calls and managing very busy phones 
• Liaising and supporting our growing podiatry team 
• Invoicing and receipting clients in many different formats 
• Database management to ensure client information is correct 
• Podiatry instrument washing and sterilising. 
   

Classification:

The position is currently “CASUAL” employment however, we believe the role has the potential to grow to a part time / full time. 

Please note we are looking for a long term team member.

Whilst the position is “casual”, unfortunately as we are a small business, anymore than 4 weeks of unpaid leave per year would not be sustainable.  
 
Hours: 
The initial hours will be 7.5 hours per week: 
Tuesday 9am - 1pm  
Wednesday 4pm - 7.30pm

However, the success candidate will become a key player in the continued growth and success of Undefeeted Podiatry. For this reason, the successful candidate must be willing to expand their initial availability to encompass two evening shifts (4pm - 7.30pm) as well as a full day shift (approx. 20 hours per week).

The success candidate will also be asked to cover additional hours from time to time when other team members require time away. 

We only want to speak with people who are genuinely excited about the opportunity to nurture and spoil our clients. We look forward to welcoming a new team player into our already fabulous team.

The thing that makes us better than the rest is that we are dedicated to delivering outstanding care and service to our patients in every facet of the practice. We are constantly innovating, finding new and better ways to serve our patients. 
This role is challenging and rewarding, you will be instrumental in 
changing lives for the better.

If you believe you're the right person, please forward your application 
letter and resume to Renee ***************@undefeetedpodiatry.com.

Applications close Wednesday 31st of January 2024 at 5pm. Interviews will be conducted throughout February, commencing March 2024.

We look forward to hearing from you.