AddressAbout Us: Cremorne Club is a premier fitness and wellness establishment located at 24 Cubitt St in Cremorne, VIC. We are dedicated to providing a superior experience for our members, offering state-of-the-art facility, innovative fitness programs, and personalized services to support their health and wellness goals. As a part of our team, you'll have the opportunity to contribute to an inclusive and motivating environment where every individual feels empowered to thrive.
Job Description: We are currently seeking a passionate and customer-focused Front of House Representative to join our team at Cremorne Club. The ideal candidate will have prior experience in the gym or hospitality industry, a positive attitude, and excellent communication skills.
Responsibilities:
- Warmly greet members and guests upon arrival, ensuring a welcoming atmosphere.
- Assist with membership inquiries, provide information about our services, and facilitate the enrolment process.
- Manage front desk operations, including check-in/check-out procedures, appointment scheduling, and payment processing.
- Maintain cleanliness and organisation of the reception area, lobby, and common areas.
- Answer phone calls and emails promptly and professionally, addressing inquiries and resolving issues as needed.
- Assist with administrative tasks such as data entry, filing, and inventory management.
- Handle member concerns and escalate issues to management when necessary, ensuring timely resolution.
- Collaborate with other team members to ensure a seamless experience for all members and guests.
- Adhere to company policies and procedures, including safety and security protocols.
- Continuously strive to enhance the overall member experience and contribute to a positive work environment.
Requirements:
- Previous experience in a customer service or front-facing role, preferably in a gym or hospitality setting.
- Excellent interpersonal skills and a friendly demeanour.
- Strong communication abilities, both verbal and written.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Proficiency in basic computer applications such as MS Office and experience with booking software is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
- CPR and First Aid certification (preferred for gym positions).
- High school diploma or equivalent; additional education or certifications are a plus.
Join our team at Cremorne Club and be part of a supportive community dedicated to helping individuals lead healthier, happier lives. If you're passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply now with your resume and cover letter outlining your relevant experience and why you're the perfect fit for this role. We look forward to welcoming you to our team!
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 26 May 2024
- Expected salary: $30 per hour
