Front Office Receptionist

Front Office Receptionist

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji.  With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.  

Quest Mildura is a 66 room property located a short stroll from the mall and river in beautiful Mildura. The property opened in 2010 and is a popular spot for both leisure and corporate guests to stay and enjoy what Mildura has to offer.

Quest Mildura now has an exciting opportunity available for a Front Office Receptionist to join its team on a part-time/casual basis working approximately 20 - 25 hours per week.

The Role

Involves all aspects of Front Office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with Front Office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. 

Previous Front Office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. 

The successful applicant must be available to work evening shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity 

The role presents a great opportunity to work with a close knit team in a well established property under the banner of the highly successful Quest brand 

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and on site parking, incentives and opportunities.

Applications

To apply, please direct your letter of application and CV to Paul Dodds, Franchise Manager. Questions and expressions of interest are welcome by email to ************@gmail.com.

Applications close 22nd March 2024 unless filled earlier.

Applicants must have the right to work in Australia.