AddressACCORD CARE is a trusted name in the provision of Person-Centered disability support services to NDIS participants in the Greater Brisbane, Ipswich, Toowoomba, Sunshine Coast and Gold Coast area. Our team of experienced and dedicated staff work hard to provide a high level of care and support as needed. We also provide disability respite care, supported accommodation, home care support, community access support group homes and allied health services.
Position Purpose:
As a Human Resources Officer specializing in support services, you will play a crucial role in ensuring the effective management of our human capital to support the delivery of exceptional services to our clients. This position involves working closely with management, employees, and external stakeholders to create a positive and inclusive work environment.
Key Responsibilities:
- Supporting the development and implementation of HR initiatives and systems
- Providing counselling on policies and procedures
- Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Creating and implementing effective onboarding plans
- Developing training and development programs
- Assisting in performance management processes
- Supporting the management of disciplinary and grievance issues
- Maintaining employee records (attendance, EEO data etc.) according to policy and legal requirements
Key Selection Criteria:
- Proven experience as Human Resources Officer, administrator or other HR position
- Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
- Understanding of Employment laws and disciplinary procedures
- Proficient in MS Office; Google; knowledge of Worknice and JazzHr HRMS is a plus.
- Outstanding organizational and time-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
- Strong ethics and reliability
- HR Credentials (e.g. PHR from the HR Certification Institute)
Skills
- Organizational skills
- Time management
- Critical thinking
- Cost analysis
- Excellent Communicaton and organizational skills and
- ability to coordinate with multiple divisions and remote locations to determine the needs of each.
Competencies
- Recruitment and Onboarding
- Employee Relations
- Performance Management
- Training and Development
- Policy Development and Compliance
- Record Keeping and Reporting
- Benefits Administration
- Administer employee benefits programs, including health insurance, leave entitlements, and other perks relevant to NDIS support services staff.
Qualifications and Experience
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proven experience in Human Resources roles, preferably in the disability support services sector.
- Familiarity with NDIS policies, procedures, and regulations.
- Strong interpersonal and communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Knowledge of relevant employment laws and HR based practices.
Personal Attributes
- honesty
- integrity
- attention to detail
- cleanliness/presentation
- emotional intelligence
