Address
Form of work
SalaryAbout us
The College for Adult Learning (CAL) is an award-winning RTO that specialises in delivering a targeted suite of online qualifications to experienced, adult learners. We are an established and constantly growing online organisation with a dynamic and passionate team that takes pride in the quality of our training and the support we provide to our students.
About the role
The IT Coordinator role is a newly created position which is responsible for supporting the IT Manager to maintain and manage CAL’s information technology systems and networks. They ensure the functionality and efficiency of computer and network systems by establishing protocols, providing technical support, and advising on IT matters.
This is a great opportunity for a highly organised individual to work within a high achieving team and to further consolidate your skills within a progressive company.
You will be responsible for:
- Be committed to delivering quality customer service,
- Work cooperatively and positively within your team and service providers to support change in relation to products and services and ensure customer satisfaction,
- Work effectively within contractual service boundaries to ensure an exceptional customer experience,
- Provide basic technology training and support to staff and students using customer's preferred communication channel,
- Software and web application set up, maintenance, updates and support,
- Salesforce administration,
- IT & Project support
You will have:
- InfoSystems experience and experience with integrations
- Knowledge of web server setup/maintenance
- Experience working within a CRM
- Experience in an IT Helpdesk or systems administrator role
- Good understanding of a basic IT Principles across network, server and desktop environments
- Excellent knowledge of Microsoft desktop applications (Outlook, Teams, Sharepoint, etc)
- Strong ability to follow documented procedures, prioritise tasks, and self-manage workload
- Possess well developed interpersonal and communications skills and adapt to customer's preferred communication channel and style.
- Proven ability to work within a high performing team environment by working flexibly and being responsive to changing business needs.
- Demonstrated understanding of customer service, and the ability to deliver successful outcomes within specified timeframes.
- Sound communication and interpersonal abilities with people at all levels, either by phone, email or directly
- High level of customer focus with a strong belief in achievement
- Willingness to learn and desire to be trained in new ideas and techniques
What you'll get:
- Flexible/WFH working arrangements as standard
- Growing business with an exciting vision
- Small team - Progressive, forward-thinking, problem solvers that are constantly learning
Interested?
If this role sounds like you, we would love to hear from you. To apply, please send through your CV and cover letter addressing the below criteria:
1. Your experience in managing and maintaining information systems
2. Your experience managing/coordinating a critical system issue and how you’ve applied preventative measures
3. Time management skills and managing conflicting priorities
4. Your approach to providing user support and training for employees who may not be familiar with the information systems in place?
5. Communication skills (with all audiences)
Only candidates with valid working rights in Australia will be considered. Please answer all pre-screening questions when submitting your application. Please note, only applications supported by a cover letter addressing the selection criteria will be considered.
