It Officer

SMYL Community Services is a registered charity and leading education and training provider. We are currently seeking a talented IT Support Staff member with experience in Azure, Microsoft365, InTune, Fortinet, Networking, VOIP, and Windows Administration to assist the IT Team.

SMYL is seeking the services of a casual team member to join the IT team based in Fremantle.  With offices across the state, the IT Officer will assist staff with IT support across multiple programs and sites.    

The IT Officer will perform a range of duties including the following:

• Support IT environment, both on premises and cloud based
• Provide technical support to staff and clients
• Support of end user computing requirements at various locations
• Monitor system health of various environments
• Install and configure hardware and software
• Maintain and update our IT inventory
• Assist with the design and implementation of IT projects
• Collaborate with our Systems Administrator to ensure the smooth functioning of our IT infrastructure
• Where required, conduct site visits within the greater Perth metropolitan area (pool cars available)
• The successful applicant will assist with workload overflow and increased demands on the current IT team.

Selection Criteria

1. Technical skills including

• Demonstrated experience in an IT support role including remote desktop support
• Extensive experience with managing Windows devices. 
• Proficiency with Microsoft365, Microsoft Operating Systems (desktop and server), Azure, InTune, Fortinet, Networking, VOIP, and Windows Administratio. 
• Understanding of networking fundamentals and familiarity with Ubiqui   networking equipment.
• Understanding of scripting, particularly PowerShell.
• The ability to carry out troubleshooting, correction and recovery of computer systems and related equipment and report faults.
• Network management experience
• Experience in facilitating the installation, customising and enhancement of computer systems and peripheral network attached assets to fit user needs

2. Demonstrated analytical and problem-solving skills.

3. Excellent written and verbal communication skills.

4. Excellent organisational and time management skills to work effectively with minimal supervision to achieve goals and objectives.

5. Demonstrated ability to work as a part of a team to achieve agreed outcomes.
 

Ideally the successful candidate will also possess the following:

• Tertiary qualifications in Information Technology or Microsoft Certification
• Experience working within the community, education and/or training sector
• Current Working with Children check and driver’s licence

All candidates are asked to 

• Please complete the required Pre Employment Health Declaration https://applicants.smyl.com.au/ as part of the application process.
• Applications should include a resume and cover letter addressing the selection criteria
• Include both phone and email contact details for a minimum of 2 professional referees with their application.