AddressOur client is renowned for delivering exceptional customer service and automotive excellence. They have a strong history behind this exclusive brand and offer a rewarding, employee-focused culture.
As a Service Receptionist, you will be the face of the department, providing unparalleled service to their brands valued customers.
Your responsibilities will include:
- Ensure timely communication with completion of work requests from various departments.
- Act as an intermediary between customers and Service Department, relaying information and forwarding messages accurately and in a timely manner.
- Hosting the showroom where necessary and ensuring customers in the lounge have been looked after with refreshments.
- Managing inbound and outbound calls.
- Manage ‘service’ email address and online enquiries / bookings.
- Assist in managing bookings and repair order creation.
- Ensure service reminder calls/emails and data are managed and updated.
- Manage service re-booking calls and appointments.
- Repair order filing.
- Manage adequate levels of current POS material within Service Department.
- Previous experience in a customer service/receptionist role, preferably within the automotive industry.
- Proficiency using Microsoft programs (Word, Excel & Outlook) as well as internal DMS (currently Titan) and PAG IT systems.
- Exceptional written and verbal etiquette.
- Able to manage large amounts of data with high accuracy.
- Proficient in multitasking and prioritising workload.
- Impeccable personal presentation.
For further information please contact Chris Fowler on 0480 002 *** quoting job number AC7491. Applications, queries and expressions of interest can be forwarded by email to ****@autorecruit.com.au.
Additional information- Negotiable salary
- Prestige brand
- Inner Sydney south location
