Medical Receptionist (Client Support) For Psychology Practice

CoolKid Psychology is a Private Practice in Bayside. We seek an additional team Client Support team member to join our passionate and dynamic team. The position is for 2 days hours per week between 8:30-5pm. We will train you to our systems and provide ongoing support. 

IMMEDIATE START. 

***Only applications that include a Cover Letter address to Director Kim Sheppard will be considered***

Are You?

• Seeking long term engagement with a supportive Company
• Available to work 2 days per week and seeking flexible hours
• A critical thinker? Can you accurately and thoroughly evaluate and respond to everyday and complex tasks? This role is MORE than inbound and outbound calls and requires the ability to dynamically manage clinician diaries and think deeply and laterally.
• Looking to develop your career in the Allied Health industry
• Willing to learn and flexible with change
• Passionate about helping people
• An efficient problem solver, with a ‘can do’ and ‘will do’ attitude
• Appreciate the small details and the bigger picture
• Methodically organised with a clear framework for how you work
• Driven to provide excellent service to clients and team members
• Familiar and comfortable with independently navigating technology (e.g., emails, online/cloud-based platforms, cloud-based Practice Management Systems)
• Able to show initiative and be receptive to feedback.

We Offer:

• Above Award Rates for all our team members
• A comfortable and welcoming office and reception area
• Supportive, friendly, emotionally intelligent colleagues
• Organised systems and processes
• Active involvement with our clinical team and the administration/running of the practice. We value and respect ALL team members.
• A work environment that is values driven and connected by the common goal of making a difference in the lives of others
• Regular team training and get togethers
• Consistent hours and stable employment

The Role:

CLIENT SUPPORT:

• Diary management for clinicians
• Responding to phone and email enquiries from current and prospective clients
• Completing intake for new clients
• Ensuring all relevant documents/forms are provided to clients as needed
• Liaison between clients and clinicians
• Liaison between clients and external services
• Supporting clients and clinicians regarding invoicing, receipting and Medicare rebates
• Ensure the smooth day to day running of the clinic, with multiple clinicians on site simultaneously
• Liaising with other allied health professionals
• Assisting the Office Manager and Clinic Director with administrative aspects related to the running of the clinic
• Navigating our Practice Management Software system (Halaxy)
• Supporting the Director and clinical team members to implement new therapeutic services and programs

No Recruitment Agencies please

Successful applicants will be contacted via telephone to determine their suitability for the role and where appropriate offered an interview.