Medical Secretary

About Us:

Queensland Pelvic Floor Services is a renowned urogynaecology specialist practice committed to providing exceptional care to women dealing with pelvic floor disorders and related conditions.  Led by a team of experienced Urogynaecologists, our private practice located at Greenslopes Private Hospital offers comprehensive diagnostic and treatment services in a compassionate and supportive environment. 

Job Description:

We are seeking a dedicated and professional Medical Receptionist to join our urogynaecology specialist practice. The ideal candidate will play a key role in ensuring smooth operations at the front desk, providing exceptional customer service to our patients, and supporting our clinical team. This position requires a high level of professionalism, attention to detail, and empathy towards patients dealing with sensitive medical issues.

Responsibilities:

(Include but not limited to)

• Greet patients warmly and ensure a welcoming atmosphere in the practice.
• Schedule appointments for consultations, follow-ups, and procedures.
• Verify patient information, insurance coverage, and obtain necessary authorisations.
• Collect payments, and assist with billing inquiries.
• Answer phone calls, respond to inquiries, and triage messages appropriately.
• Maintain patient records accurately and ensure compliance with privacy regulations.
• Coordinate referrals to other healthcare providers as needed.
• Assist with administrative tasks such as filing, scanning, data entry, typing and sterilising. 
• Collaborate closely with medical staff to ensure efficient patient flow and continuity of care.

Requirements:

• Previous experience in a medical receptionist role, preferably in a specialty practice such as urogynaecology, gynaecology or urology is a plus. 
• Excellent interpersonal and communication skills, with a compassionate approach towards patients
• Proficiency in computer skills, including Genie practice management software, Microsoft Office suite and Olympus Dictation Software. 
• Strong organizational skills and ability to multitask effectively in a fast-paced environment. 
• Understanding of medical terminology.
• Ability to maintain confidentiality. 

Benefits:

• Competitive salary negotiable based on experience. 
• Opportunities for professional development and growth
• Access to onsite parking included in salary package.
• Flexible working arrangements

If you are passionate about women's health and looking to contribute to a dynamic urogynaecology specialist practice, we encourage you to apply for the Medical Receptionist position with us at Queensland Pelvic Floor Services.  Please submit your resume and cover letter highlighting your qualifications and interest in the role. We look forward to reviewing your application!

Application Instructions:

Please email your resume and cover letter to our Practice Manager with the subject line "Medical Receptionist Application - [Your Name]". Only successful candidates will be contacted for further consideration.

Email to: Jill Baker - *****@qpfs.com.au

Queensland Pelvic Floor Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, or disability status.